Motel Manager

Cubana Ballina; Ballina Shire; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Live-in option

Overnight caretaking

Job summary

The Cubana Ballina in Ballina, NSW seeks an experienced Hotel Manager to lead day-to-day motel operations and guest satisfaction. You will oversee guest services, housekeeping, maintenance, reservations, and finances while driving revenue and occupancy through rate strategies and marketing initiatives.

Lead a small team, manage rosters and payroll, and ensure safety and compliance across the property and a boutique sister property.

Qualifications

• Proven leadership and team motivation
• Strong communication and interpersonal skills
• Ability to manage budgets and targets
• Experience in revenue management and rate strategies
• Knowledge of reservation systems and property management best practices
• Passion for delivering outstanding guest experiences

Responsibilities

• Manage all motel operations, including guest services, housekeeping, maintenance, and administration
• Maintain high standards of service, cleanliness, and comfort
• Oversee OTA bookings and booking systems
• Handle reservations, check-ins/outs, and guest inquiries professionally
• Monitor budgets, rates, and profitability
• Engage guests to address concerns and maximise satisfaction
• Implement dynamic rate strategy and social media plan
• Manage staff rosters and payroll
• Collaborate on local marketing to attract guests and increase occupancy
• Ensure safety and hotel compliance, including pool testing
• Oversee boutique property's management as needed

Skills

Leadership

Communication

Organisational

Budgeting

Revenue management

Social media campaigns

Guest service

Staff management

Tools

PMS

Job description

We are a small but vibrant entrepreneurial hotel company focussing on customer satisfaction, surprise and service. We are currently seeking a full-time Manager to join our dynamic team located at The Cubana Ballina.

Key responsibilities:

Manage all aspects of motel operations, including guest services, housekeeping, maintenance, and administration

Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and comfort throughout the property

Manage all OTA's & booking systems

Oversee reservations, check-in/outs, and handle guest inquiries and complaints in a professional and timely manner

Monitor financial performance, rates, budgeting, and cost control measures to optimise revenue and profitability

Act as ambassador for the resort, engaging with guests to address concerns, fulfill requests, and ensure their satisfaction during their stay

Implement and manage dynamic rate strategy

Implement and manage social media strategy

Manage staff, rosters and payroll

Collaboratively develop and execute local marketing strategies, working with the owner, to attract new guests, maximise revenue opportunities, and increase occupancy

Maintain all safety and hotel compliance measures

Pool testing including reporting compliance

Additional management of boutique 4 room sister property

Qualifications:

Previous experience in hotel/motel in a medium accommodation property

Strong leadership skills with the ability to motivate and inspire a team to deliver exceptional service

Excellent communication, interpersonal, and organisational skills

Proven track record of managing budgets, achieving targets, and maximising profitability

Experience in social media campaigns

Good experience and knowledge of revenue management processes and implementing rate strategies

Knowledge of reservation and property management systems, and industry best practices

A passion for providing outstanding customer service and creating memorable guest experiences

Competitive salary package commensurate with experience. The position is live-out or live-in with overnight caretaking responsibilities.