Monitoring Centre Operator

Securecorp; Melbourne; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Recognition and Rewards

Career Growth

Wellbeing Support

Skill Development

Job summary

Securecorp is seeking Monitoring Operators for our 24/7 monitoring centre in Mulgrave. Casual with the opportunity to go full-time. Candidates must hold a current Monitoring Licence and have at least 1 year of monitoring experience, plus strong customer service and security/monitoring background.

Patriot software experience is advantageous. Training during the first three weeks is during standard hours. You will monitor alarms and CCTV, identify incidents, and liaise with police and clients.

Qualifications

• Must hold a current Monitoring Licence.
• Experience in Monitoring minimum of 1 year.
• Excellent customer service skills.
• Experience in customer service and/or security/monitoring.
• Ability to assess potential for incidents and risk mitigation.
• Compiling and completing reports in a timely manner.
• Excellent communication and written skills.
• Mature outlook to your work.
• Proficient in PC for report writing.
• Intermediate keyboard and computer skills.
• Australian Drivers Licence.

Responsibilities

• Monitor alarms and CCTV to identify incidents.
• Liaise with police and internal stakeholders.
• Respond to high volume outbound/inbound calls.
• Prepare incident reports and documentation.
• Occasional data entry and team-based work.

Skills

Monitoring licence

Customer service

Security/monitoring experience

Australian Driver's Licence

Tools

Patriot software

Job description

About Securecorp

At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company. We deliver top-notch security, cleaning, electronics, and monitoring services nationwide across various sectors, including retail, major events, corporate sites, aviation, and more. Our commitment to reliability, integrity, and results drives our mission, and we are dedicated to providing stability, growth, and development opportunities for all our valued employees.

About the Opportunity

Securecorp is excited to announce a fantastic opportunity for Monitoring Operators to join our monitoring center team here at Securecorp head office – Mulgrave

• CASUAL with the opportunity of going full-time

Our Monitoring Centre provides 24/7 security surveillance completing alarm and emergency service response to our clients.

The successful Candidate to join our Monitoring team will have at least 1 years' experience in the monitoring space.

Patriot experience is an advantage but not a necessity

Roster:

Casual Varying Hours - Successful candidates must be available for training Monday - Friday business hours for the first 3 weeks of the role.

CASUAL with the opportunity of going full-time

Duties and Responsibilities

As part of our team, you will have the chance to:

• Monitoring of Alarms and CCTV
• Identification of potential incidents
• Attending to high volume of outbound / inbound call
• Liaison with police & our internal stakeholders and clients
• Incident reporting
• Occasional Data Entry
• Able to work in a Team Environment

Key Selection Criteria

We’re looking for candidates who:

• MUST hold a current Monitoring Licence
• Experience in Monitoring minimum of 1 years' experience
• Excellent customer service skills
• Experience in customer service and/or security/monitoring
• Ability to assess potential for incidents and risk mitigation
• Compiling and completing reports in a timely manner
• Excellent communication & written skills
• Mature outlook to your work
• Proficient in PC skills for report writing
• Intermediate keyboard & computer skills
• Australian Drivers Licence

Candidates with proven experience in Patriot alarm monitoring software will be highly regarded, however this is NOT essential.

Employee Benefits

• Recognition and Rewards: Celebrate your achievements with our employee rewards and commendations.
• Career Growth: Take advantage of opportunities for career progression and professional development.
• Wellbeing Support: Access our Employee Assistance Program and wellbeing platform, featuring free health checks and exclusive discounts at major retailers, restaurants, fitness centres, and more (like Apple, Fitness First, Hello Fresh, Google Store, Booking.com).
• Skill Development: Enhance your skills and knowledge through our online professional and personal programs.

Are you seeking a fulfilling, long-term career dedicated to safeguarding our communities? At Securecorp, we invite you to join our diverse team and be part of something meaningful. We prioritize Diversity, Equity, and Inclusion, believing in a workplace that reflects the richness of varied backgrounds and cultures. We welcome applications from First Nations peoples, women, individuals of all ages and LGBTQIA+ communities. Even if you don’t meet all the criteria, we encourage you to apply—your unique perspective is valued. Join us in building a more inclusive future!

Securecorp Protective Services PTY LTD
Private Security Business Licence 805-434-70S