GRG - Mobility Specialist

GCW; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Grace Mobility is seeking a motivated Mobility Specialist to join our national team on a 12-month fixed-term contract to provide maternity leave cover.

You will coordinate relocation-related services for corporate clients, liaising with management and diverse teams across Australia and abroad while managing client accounts, reporting and invoicing with accuracy.

Qualifications

• Relocation or Assignment Management experience – preferred.
• Understanding of HR role in employee movements.
• Commitment to outstanding customer service.
• Proven ability to create, maintain and develop client relationships.
• Strong attention to detail with multitasking in a fast-paced environment.
• Strong verbal and written communication skills.
• Proven track record of meeting multiple deadlines and responding promptly to inquiries.
• Ability to work effectively within a team.
• Excellent organisational and administration skills.
• Industry qualifications such as TEMI, FIDI, AHRI or ERC are highly regarded.

Responsibilities

• Support relocating employees with pre-departure, on-arrival and settlement activities for international and domestic moves.
• Coordinate domestic and international relocations.
• Develop and maintain strong client relationships with service partners.
• Maintain day-to-day responsibility for allocated accounts, including reporting, database management and invoicing.

Skills

Relocation management

Customer service

Client relationship management

Communication

Time management

Problem solving

Teamwork

Attention to detail

Deadline management

Multitasking

Tools

Word

Excel

Job description

• Job CategoryTransport & Logistics
• Employee TypeFixed-Term Full Time
• Required DegreeNONE
• Manage OthersNo

Contact information

• Contact Phone[phone]***
• Contact *************@grace.com.au

Mobility Specialist – 12 Month Maternity Leave Cover

Interested in working in a fast-paced environment with exposure to companies and organisations from around Australia and around the world?

• 12-month fixed-term maternity leave cover
• Exciting and challenging opportunity
• Opportunity to work with a highly experienced national team
• Supportive team environment with industry training

Grace Mobility is seeking an enthusiastic and motivated Mobility Specialist to join our team on a 12-month fixed-term contract to provide maternity leave cover.

This is an exciting opportunity to work in a fast-paced environment, liaising with people at all levels of management and from culturally diverse backgrounds, while gaining exposure to companies and organisations across Australia and around the world.

The Mobility Specialist is part of a national team that delivers an extensive range of assignment management and relocation-related services to corporate clients.

Reporting to the Mobility Team Leader, the role includes:

• Supporting clients' relocating employees with the pre-departure, on-arrival and settlement activities associated with moving both internationally and domestically
• Coordinating domestic and international relocations
• Developing and maintaining strong relationships with clients and service partners

In addition to coordinating relocation activities, the Mobility Specialist maintains day-to-day responsibility for their allocated accounts, including reporting, database management and invoicing.

Client and customer service is central to the role, and successful candidates will have strong communication, decision-making, time management and problem-solving skills.

To apply for this role, you need to be able to demonstrate:

• Relocation or Assignment Management experience – preferred
• A good understanding of the role Human Resources plays within an organisation in relation to employee movements
• A commitment and passion for delivering outstanding customer service
• A proven ability to create, maintain and develop client relationships
• Strong attention to detail with the ability to multitask in a fast-paced environment
• Strong verbal and written communication skills
• A proven track record of managing multiple deadlines and responding promptly and accurately to customer enquiries
• The ability to work effectively within a team environment
• Excellent organisational and administration skills
• Intermediate to advanced skills in Word and Excel
• Industry-related learning or qualifications such as TEMI, FIDI, AHRI or ERC courses would be highly regarded

What’s in it for you?

You will be offered a competitive base salary and superannuation and will be joining a supportive, experienced national team.

You will be supported by a corporate management team with extensive industry experience, with access to industry training and development throughout the contract period.

This is a fantastic opportunity for an experienced mobility professional to join a well-established team focused on delivering outstanding service to our clients and their relocating employees.

This position is offered on a 12-month fixed-term basis to provide maternity leave cover.

About Grace Group

The Grace Group comprises Grace Removals, Grace Information Management, Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage).

We are leaders in the removals, storage and information management sectors and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand and an extensive global partner network, we have a strong reputation for quality and service excellence.