Customer Coordinator

Grace Worldwide; Sydney; On-site; AUD 65,000 - 90,000; Part time

Benefits offered by this job

Perkbox membership

Novated lease salary packaging

Employee discounts

Job summary

MoveDynamics is seeking a Relocation Coordinator in Australia to guide employees and families through relocation processes nationwide. You will coordinate services, answer questions, and celebrate move-in days, ensuring a smooth, stress-free experience.

You'll collaborate with government agencies, service providers, and internal teams to deliver seamless relocations while maintaining exceptional customer care and attention to detail.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building ability.
• Great attention to detail and organisational skills.
• Confidence with Microsoft Office and new systems.
• A professional, friendly phone manner.
• Calm, flexible, solutions-focused thinking when plans shift.

Responsibilities

• Be the go-to contact for employees throughout their relocation journey.
• Coordinate relocation services with our national provider network.
• Solve problems and create positive outcomes when things get tricky.
• Partner with government and corporate stakeholders for seamless delivery.
• Spot opportunities to improve processes and enhance the customer experience.

Skills

Communication

Customer service

Relationship building

Attention to detail

Phone manner

MS Office

Tools

Microsoft Office

Job description

4-Month Maternity Leave Contract | Gregory Hills

Help People Start Their Next Chapter

As a Relocation Coordinator at MoveDynamics, you'll be the trusted point of contact for employees and their families relocating across Australia - guiding them through the process with confidence, care, and a smile.

From answering questions to coordinating services and celebrating move-in day, you'll make it all feel effortless. You'll work closely with government agencies, service providers, and internal teams to deliver a smooth, stress-free experience every time.

What you'll do

• Be the go-to contact for employees throughout their relocation journey
• Coordinate relocation services with our national provider network
• Solve problems and create positive outcomes when things get tricky
• Partner with government and corporate stakeholders for seamless delivery
• Spot opportunities to improve processes and enhance the customer experience

What you'll bring

• Excellent written and verbal communication skills
• Strong customer service and relationship-building ability
• Great attention to detail and organisational skills
• Confidence with Microsoft Office and new systems
• A professional, friendly phone manner
• Calm, flexible, solutions-focused thinking when plans shift

Why you'll love it here

• Career development and mentoring opportunities
• Ongoing learning and development programs
• A fun, collaborative team culture
• Employee rewards and recognition
• Perkbox membership and employee discounts
• Confidential Employee Assistance Program (EAP)
• Novated lease salary packaging

About GCW Group

GCW Group includes MoveDynamics, Grace Group (Grace Removals, Grace Information Management, Grace Workplace Solutions), Crown World Mobility, Smartbox, and Microsystems — long-established market leaders united by a commitment to quality, innovation, and exceptional service.