Mobile Device Troubleshooting & Support Specialist

Frog Recruitment

New South Wales

On-site

AUD 65,000 - 90,000

Full time

9 days ago

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Job summary

Frog Recruitment is seeking a Technical Specialist - MX to provide comprehensive troubleshooting support for Samsung mobile devices, including phones, tablets, and wearables. You will analyze software-related issues and wireless connectivity to identify root causes and deliver effective solutions to customers.

The role involves addressing customer inquiries, analyzing error reports, guiding customers with clear steps, and collaborating with cross-functional teams to improve support and drive

Qualifications

Experience troubleshooting mobile devices and software-related issues.
Strong data analysis and reporting skills.
Excellent communication with customers and teams.

Responsibilities

Address customer inquiries related to Samsung Mobile products and services with tailored solutions.
Analyze error reports from customers and provide timely resolutions.
Identify root causes and offer clear, actionable guidance to resolve issues.
Provide comprehensive troubleshooting steps for software-related problems.
Collaborate with internal and external teams to create tailored solutions for customer concerns.
Track and analyze emerging software trends and share insights with relevant teams.
Support internal teams by offering in-depth technical expertise.
Monitor repair quality, analyze data, and generate weekly/monthly quality reports.

Skills

Mobile troubleshooting

Data analysis

Customer communication

Excel

Verbal & written communication

Job description

The role involves addressing customer inquiries, analyzing error reports, guiding customers with clear steps, and collaborating with cross-functional teams to improve support and drive

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