Airport Mobility & Application Support Analyst

Unisys; City of Canada Bay; On-site; AUD 90,000 - 130,000; Full time

Job summary

Unisys is seeking an Application Analyst - Mobility & Airport Technology Systems to support the Baggage Reconciliation System and scanning tech across SOTI Android devices and Windows infrastructure. You will own the SOTI MDM environment, manage device lifecycles, deploy software, support Hyper-V, testing, and incident resolution, while collaborating with airlines, ground handlers, and vendors.

This unique role blends mobility, infrastructure, application support and airport tech, offering

Qualifications

• Experience supporting enterprise mobility environments.
• Hands-on experience with SOTI MDM and Android devices.
• Strong knowledge of Windows Server and Hyper-V.
• Networking fundamentals: TCP/IP, AD, DHCP, DNS.
• Solid troubleshooting and incident resolution skills.
• Able to work under SLA pressures and with stakeholders.

Responsibilities

• Own and support the SOTI MDM environment and Zebra Android scanners.
• Manage device lifecycles, software deployment, upgrades, and maintenance.
• Support Windows Hyper-V environments including replication and backups.
• Plan, create, execute, and track testing activities for releases/patches.
• Investigate issues and provide effective resolutions.
• Develop expertise in the Unisys BRS and scanning tech.
• Support messaging gateway and queue technologies.
• Act as first contact for operational issues and service requests.
• Collaborate with airline clients, ground handlers, and partners.
• Participate in an out-of-hours on-call roster.

Skills

SOTI MDM

Android OS

Troubleshooting

Customer service

Stakeholder management

Software deployments

Testing activities

On-call support

Independent working

Network fundamentals

Driver's licence

Airport security pass eligibility

Tools

Windows Server

Hyper-V

Active Directory

DHCP

DNS

Zebra scanners

Job description

Application Analyst - Mobility & Airport Technology Systems

As an Application Analyst - Mobility & Airport Technology Systems, you'll support the technology behind the Unisys Baggage Reconciliation System (BRS), helping airlines keep baggage operations running smoothly. Working across SOTI-managed Android devices, Windows infrastructure, application support, software testing, and operational support, you'll troubleshoot complex issues, support critical systems, and help ensure airport services remain available, secure, and performing to demanding service levels, while building specialist expertise in a unique airport technology environment.

In this role, you will:

Own and support the SOTI Mobile Device Management environment and Zebra Android scanner fleet.

Manage device lifecycle activities, software deployment, upgrades, and platform maintenance.

Support Windows Hyper-V server environments including replication, backups, security patching, domain administration, and troubleshooting.

Plan, create, execute, and track testing activities for software releases and patches.

Investigate system issues, analyse customer problems, and provide effective resolutions.

Develop expertise in the Unisys Baggage Reconciliation System and associated scanning technologies.

Support messaging gateway and message queue technologies that underpin the solution.

Act as an initial point of contact for operational issues and service requests.

Collaborate with airline clients, ground handlers, project teams, and third-party providers.

Participate in an out-of-hours on-call support roster to help maintain service continuity.

You will be successful in this role if you have:

Experience supporting enterprise mobility environments, ideally within managed services, software support, or operational technology environments.

Hands-on experience with SOTI Mobile Device Manager (MDM).

Strong knowledge of Android operating systems and mobile device lifecycle management.

Experience supporting Windows Server and Hyper-V environments.

Solid understanding of networking fundamentals, including TCP/IP, Active Directory, DHCP, and DNS.

Strong troubleshooting, incident resolution, and problem-solving skills.

Experience supporting business-critical systems within defined SLAs.

Excellent customer service, communication, and stakeholder management skills.

Ability to work independently and manage competing priorities in a fast-paced operational environment.

Experience working with software deployments, upgrades, patching, and testing activities.

General IT qualifications and a current driver's licence.

Ability to obtain and maintain an Airport Airside Security Pass and successfully complete police and reference checks.

Highly Regarded

iOS device management and support.

Experience supporting large-scale software solutions.

Business analysis, end-user training, database administration, UNIX, or programming experience.

This is a unique opportunity to combine mobility, infrastructure, application support, and airport technology in one role. You'll gain hands-on experience across SOTI MDM, Android devices, Windows infrastructure, software testing, and critical operational systems while building specialist expertise in airline baggage operations. You'll have direct ownership of technology that supports day-to-day airport operations, solving real-world challenges and delivering meaningful outcomes for airline customers.

If you're passionate about technology, enjoy complex problem solving, and want to grow your expertise in a highly specialised environment, we'd love to hear from you. Join Unisys and help keep critical airport baggage operations running smoothly.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at ***************@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

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