24/7 Service Desk Analyst – Storage & Infra (Canberra)

Leidos Australia; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness programs

Paid leave and retirement

Job summary

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join their Level 2 Service Desk in Canberra. This role focuses on resolving complex technical support issues while working in a dynamic, multi-vendor environment.

The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a commitment to continuous improvement. Applicants need to be Australian citizens with relevant IT experience and will participate in a 24/7 support shift.

Qualifications

• 3-5 years of experience in IT, especially in technical support roles.
• Australian citizenship and current baseline clearance.
• Ability to troubleshoot complex hardware and software issues.

Responsibilities

• Accept and resolve tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies including SAN/NAS.
• Resolve incidents related to operating systems (Windows, Unix, Linux).
• Participate in shift work to provide 24/7 support.

Skills

Problem-solving

Effective communication

Technical support

Troubleshooting

Adaptability

Job description

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join their Level 2 Service Desk in Canberra. This role focuses on resolving complex technical support issues while working in a dynamic, multi-vendor environment.

The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a commitment to continuous improvement. Applicants need to be Australian citizens with relevant IT experience and will participate in a 24/7 support shift.