Service Desk Analyst (Technical Support Administrator)

Leidos Australia; Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health and wellness programs

Paid leave and retirement

Job summary

Leidos Australia is seeking a Service Desk Analyst (Technical Support Administrator) to join their Level 2 Service Desk in Canberra. This role focuses on resolving complex technical support issues while working in a dynamic, multi-vendor environment.

The ideal candidate will possess strong problem-solving skills, effective communication abilities, and a commitment to continuous improvement. Applicants need to be Australian citizens with relevant IT experience and will participate in a 24/7 support shift.

Qualifications

• 3-5 years of experience in IT, especially in technical support roles.
• Australian citizenship and current baseline clearance.
• Ability to troubleshoot complex hardware and software issues.

Responsibilities

• Accept and resolve tickets from the Level 1 Service Desk.
• Monitor and administer storage technologies including SAN/NAS.
• Resolve incidents related to operating systems (Windows, Unix, Linux).
• Participate in shift work to provide 24/7 support.

Skills

Problem-solving

Effective communication

Technical support

Troubleshooting

Adaptability

Job description

Your New Role And Responsibilities

We are seeking a Service Desk Analyst (Technical Support Administrator) to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi‑vendor tech environments, alongside a supportive and collaborative team.

The ideal candidate will demonstrate exceptional problem‑solving abilities, effective communication skills, and a commitment to continuous learning. If you are passionate about optimising system performance and thrive in a collaborative environment, this role is perfect for you.

Responsibilities

• Accept and resolve tickets from the Level 1 Service Desk as well as monitor and administer storage technologies, including SAN/NAS, block and file storage
• Monitor storage fabric, software‑defined networking, routing/switching, and hyper‑converged infrastructure
• Monitor and resolve application processing incidents
• Monitor and resolve operating system (Windows, Unix, Linux) incidents
• Participate in shift work to provide 24/7 support coverage

Shift Information

Role will operate as part of a 24/7 SOC. Successful candidates must be willing to work shift work on‑site in Canberra.

Qualifications

• 3-5 years of delivery experience as an IT professional
• Expertise in providing advanced technical support and resolving complex issues
• Experience troubleshooting hardware and software issues, monitoring infrastructure and applications, and ensuring seamless IT operations
• Adaptable to new requirements and problem sets, thriving in dynamic environments
• Australian citizenship and current baseline clearance

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay And Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, health and wellness programs, income protection, paid leave and retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.