Mishandled Baggage (MHL)

dnata; Melbourne; Presencial; AUD 45.000 - 60.000; Jornada completa

Descripción de la vacante

dnata Airport Services Pty. Limited is hiring at Melbourne Airport to support Mishandled Baggage handling. The role covers passenger interaction at the carousel, baggage tracing, and reporting to airline clients, with a focus on accuracy and timely service.

Successful applicants must be available for a 24/7 shift pattern, hold a full Victorian Driver’s Licence, be an Australian/New Zealand citizen or permanent resident, and pass pre-employment medical/drug tests plus security clearance (ASIC).

Formación

• Availability for shift-work across a 24/7 roster.
• Full Victorian Driver's Licence (mandatory).
• Australian or New Zealand citizen or permanent resident.
• Willing to complete pre-employment medical/drug and alcohol testing and ASIC security clearance.

Responsabilidades

• First point of contact for passengers at the carousel.
• Check loading details of passengers.
• Monitor carousels for issues like belt stoppages or passenger problems.
• Liaise with below wing team for missing baggage.
• Record rush bags received.
• Report issues to the Baggage Services Supervisors.
• Create and trace files for missed or damaged bags.
• Forward and deliver baggage to passengers.

Conocimientos

24/7 shifts

Customer service

Descripción del empleo

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Melbourne International Airport!

dnata is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees, to complete the job on hand and to deliver on the promises to our customers. dnata is proud to offer on the job training and upskilling. This allows for opportunities for career progression and professional development!

Our Mishandled Baggage team is responsible for tracing and locating mishandled bags for a number of international carrier clients. They are also responsible for reporting on damaged bags directly back to the airline. They are responsible for efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients.

PRIMARY DUTIES AND RESPONSIBILITIES

• Being the first point of contact for passengers at the carousel
• Checking the loading details of passengers
• Monitoring carousels for issues such as belt stoppages, passenger’s issues.
• Liaising with the below wing team for missing baggage
• Recording rush bags received
• Reporting issues to the Baggage Services Supervisors
• Creating and tracing files for missed or damaged bags.
• Forwarding/delivering of baggage to passengers.

To be successful you will:

• Be available for shift-work across a 24/7 roster including mornings, evenings and weekends
• Have a full Victorian Driver’s License (mandatory)
• Be an Australian / New Zealand citizen or permanent resident
• Willing to complete a full pre-employment medical/Drug and Alcohol testing along with a satisfactory security clearance (ASIC)

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), pre-employment medical/Drug/Alcohol test and full vaccination.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.