Mishandled Baggage Agent — 24/7 Airport Support

dnata; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

dnata Airport Services Pty. Limited is hiring at Melbourne Airport to support Mishandled Baggage handling. The role covers passenger interaction at the carousel, baggage tracing, and reporting to airline clients, with a focus on accuracy and timely service.

Successful applicants must be available for a 24/7 shift pattern, hold a full Victorian Driver’s Licence, be an Australian/New Zealand citizen or permanent resident, and pass pre-employment medical/drug tests plus security clearance (ASIC).

Qualifications

• Availability for shift-work across a 24/7 roster.
• Full Victorian Driver's Licence (mandatory).
• Australian or New Zealand citizen or permanent resident.
• Willing to complete pre-employment medical/drug and alcohol testing and ASIC security clearance.

Responsibilities

• First point of contact for passengers at the carousel.
• Check loading details of passengers.
• Monitor carousels for issues like belt stoppages or passenger problems.
• Liaise with below wing team for missing baggage.
• Record rush bags received.
• Report issues to the Baggage Services Supervisors.
• Create and trace files for missed or damaged bags.
• Forward and deliver baggage to passengers.

Skills

24/7 shifts

Customer service

Job description

dnata Airport Services Pty. Limited is hiring at Melbourne Airport to support Mishandled Baggage handling. The role covers passenger interaction at the carousel, baggage tracing, and reporting to airline clients, with a focus on accuracy and timely service.

Successful applicants must be available for a 24/7 shift pattern, hold a full Victorian Driver’s Licence, be an Australian/New Zealand citizen or permanent resident, and pass pre-employment medical/drug tests plus security clearance (ASIC).