Mining Product Support Advisor – Field Tech (FIFO)

Penske Australia; City Of Swan; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Penske Australia in Western Australia is seeking a Product Support Advisor to join on an 8/6 FIFO roster, supporting a major mining customer in the Pilbara. Based on site, you will be the liaison between Penske and the customer, diagnosing faults, delivering technical solutions, and driving equipment uptime.

You will act as the primary technical contact for site maintenance teams, coordinate repairs and warranties, prepare detailed reports, and coach site personnel.

Qualifications

• Heavy Diesel, Mobile Plant or equivalent trade qualification.
• Minimum 5 years' experience in a related industry.
• Strong diagnostic and troubleshooting abilities.
• Experience on mining, power generation, off-highway, marine or industrial equipment.
• Exceptional communication and customer service skills.
• Strong reporting, computer and administrative skills.
• Ability to work autonomously in a remote FIFO environment.
• Proactive approach to safety and continuous improvement.

Responsabilités

• Act as the primary technical support contact for site-based maintenance and reliability teams.
• Diagnose engine and equipment faults, providing technical recommendations and solutions.
• Monitor equipment performance and identify opportunities for reliability improvements.
• Coordinate repairs, warranty claims, and parts requirements with internal support teams.
• Attend daily asset health and planning meetings with customer stakeholders.
• Prepare detailed service reports, technical documentation, and fault analysis reports.
• Assist with servicing, troubleshooting, and repair activities when required.
• Provide product expertise and on-the-job coaching to site personnel.
• Build strong customer relationships through exceptional service and support.

Connaissances

Diagnostics & troubleshooting

Customer service

Communication

Remote FIFO work

Autonomous work

Formation

Trade qualification (Heavy Diesel/Mobile Plant)

Description du poste

Penske Australia in Western Australia is seeking a Product Support Advisor to join on an 8/6 FIFO roster, supporting a major mining customer in the Pilbara. Based on site, you will be the liaison between Penske and the customer, diagnosing faults, delivering technical solutions, and driving equipment uptime.

You will act as the primary technical contact for site maintenance teams, coordinate repairs and warranties, prepare detailed reports, and coach site personnel.