Product Support Advisor

Penske Australia; City Of Swan; On-site; AUD 90,000 - 130,000; Full time

Job summary

Penske Australia in Western Australia is seeking a Product Support Advisor to join on an 8/6 FIFO roster, supporting a major mining customer in the Pilbara. Based on site, you will be the liaison between Penske and the customer, diagnosing faults, delivering technical solutions, and driving equipment uptime.

You will act as the primary technical contact for site maintenance teams, coordinate repairs and warranties, prepare detailed reports, and coach site personnel.

Qualifications

• Heavy Diesel, Mobile Plant or equivalent trade qualification.
• Minimum 5 years' experience in a related industry.
• Strong diagnostic and troubleshooting abilities.
• Experience on mining, power generation, off-highway, marine or industrial equipment.
• Exceptional communication and customer service skills.
• Strong reporting, computer and administrative skills.
• Ability to work autonomously in a remote FIFO environment.
• Proactive approach to safety and continuous improvement.

Responsibilities

• Act as the primary technical support contact for site-based maintenance and reliability teams.
• Diagnose engine and equipment faults, providing technical recommendations and solutions.
• Monitor equipment performance and identify opportunities for reliability improvements.
• Coordinate repairs, warranty claims, and parts requirements with internal support teams.
• Attend daily asset health and planning meetings with customer stakeholders.
• Prepare detailed service reports, technical documentation, and fault analysis reports.
• Assist with servicing, troubleshooting, and repair activities when required.
• Provide product expertise and on-the-job coaching to site personnel.
• Build strong customer relationships through exceptional service and support.

Skills

Diagnostics & troubleshooting

Customer service

Communication

Remote FIFO work

Autonomous work

Education

Trade qualification (Heavy Diesel/Mobile Plant)

Job description

FIFO 8/6 Roster | Pilbara Region | Competitive Salary + Benefits

Are you a skilled Heavy Diesel Mechanic who thrives on building customer relationships and providing technical expertise in the field?

We're seeking an experienced Product Support Advisor to join our team on an 8/6 FIFO roster, supporting a major mining customer in the Pilbara. This is a unique opportunity to combine your technical expertise with customer engagement, helping maximise equipment reliability and performance across a world-class operation. Based on site, you'll be the key liaison between Penske and our customer, ensuring faults are diagnosed promptly, technical solutions are delivered efficiently, and equipment uptime is optimised.

About the Role

• Act as the primary technical support contact for site-based maintenance and reliability teams.
• Diagnose engine and equipment faults, providing technical recommendations and solutions.
• Monitor equipment performance and identify opportunities for reliability improvements.
• Coordinate repairs, warranty claims, and parts requirements with internal support teams.
• Attend daily asset health and planning meetings with customer stakeholders.
• Prepare detailed service reports, technical documentation, and fault analysis reports.
• Assist with servicing, troubleshooting, and repair activities when required.
• Provide product expertise and on-the-job coaching to site personnel.
• Build strong customer relationships through exceptional service and support.

About You

To be successful in this role, you will bring:

• Heavy Diesel, Mobile Plant or equivalent trade qualification.
• Minimum 5 years' experience in a related industry.
• Strong diagnostic and troubleshooting abilities.
• Experience working on mining, power generation, off-highway, marine or industrial equipment.
• Exceptional communication and customer service skills.
• Strong reporting, computer and administrative skills.
• Ability to work autonomously in a remote FIFO environment.
• A proactive approach to safety and continuous improvement.

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world's finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.