Parts Advisor: Customer-Centric Parts Specialist

Penske Australia & New Zealand; Kalgoorlie; Sur place; AUD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Onsite parking

Accredited Training & Development

Competitive remuneration

Employee referral program

Employee assistance program

Family friendly benefits including Par

Résumé du poste

Penske Australia & New Zealand is seeking a Parts Advisor in Kalgoorlie to support customers and the Service Department. You will interpret parts, assist with stock, and drive sales while collaborating with workshop and sales teams to meet customer needs.

The role emphasizes accurate stock handling, effective communication via phone, email and counter, and delivery of high service standards in a mining, transport and industrial context.

Qualifications

• Previous experience in parts, warehousing or a similar environment is desirable.
• Basic understanding of parts warehousing principles.
• Strong customer service skills with the ability to work effectively with internal and external customers.
• Good computer skills, including Microsoft Office, with the ability to learn and use parts and inventory systems.
• Good attention to detail with the ability to accurately receive, check and process stock and orders.

Responsabilités

• Provide professional parts interpretation and customer service via phone, email and trade counter enquiries.
• Identify and supply the correct parts efficiently and accurately.
• Drive parts sales through upselling and cross-selling opportunities.
• Build and maintain strong relationships with customers to encourage repeat business.
• Manage customer backorders and provide proactive updates.
• Assist with inventory control, stock replenishment and stock takes.
• Support merchandising and promotion of aftermarket and genuine parts product lines.
• Work collaboratively with workshop and sales teams to ensure customer needs are met.

Connaissances

Parts interpretation

Customer service

Attention to detail

Computer literacy

Outils

Microsoft Office

Inventory systems

Description du poste

Penske Australia & New Zealand is seeking a Parts Advisor in Kalgoorlie to support customers and the Service Department. You will interpret parts, assist with stock, and drive sales while collaborating with workshop and sales teams to meet customer needs.

The role emphasizes accurate stock handling, effective communication via phone, email and counter, and delivery of high service standards in a mining, transport and industrial context.