Mining Field Service & Projects Lead

HBT Group; Sydney; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary package

Career development opportunities

Job summary

Pempek Systems Pty Ltd is a HBT Group company leading control, telemetry and automation solutions for mining and engineering sectors in Australia. The Customer Service Manager role focuses on delivering state-of-the-art mobile machinery control system solutions, leading teams, and ensuring customer satisfaction across mining projects.

The position requires strong organizational skills, project coordination ability, and a commitment to safety.

Qualifications

• Any qualifications in business, mining, engineering or related technical discipline or equivalent industry experience.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Project coordination and planning skills.
• Ability to work collaboratively with engineering, service and operational teams.
• Analytical and problem-solving skills.
• Strong attention to detail, administrative skills and time management abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office suite, particularly Excel and Word.
• Strong focus on safety.
• Availability to support customers outside of business hours and work alternative shifts (afternoon/night/weekend) as needed.
• Ability to travel if/ when required.

Responsibilities

• Acting as the primary point of contact between the business and customers' engineering teams.
• Liaising with engineering teams to develop and deliver effective technical solutions that meet customer requirements.
• Coordinating and support a team of technicians and support staff to ensure efficient service delivery.
• Monitoring and reporting on key performance indicators (KPIs).
• Facilitating daily, weekly and monthly operational meetings.
• Identifying skill gaps within the team and coordinate training and upskilling initiatives.
• Coordinating team schedules and equipment shipments to maintain an efficient workflow.
• Driving continuous improvement of service processes from initial customer contact through to project completion.
• Acting as the primary point of contact for customer enquiries and complaints, ensuring timely resolution.
• Ensuring service documentation is current, accurate and compliant with ISO 9001 quality standards.
• Overseeing inventory and company assets to support operational requirements.
• Maintaining quality assurance processes and ensure service documentation remains current.
• Supporting service facility audits and ensure compliance with company quality standards.
• Monitoring and managing customer feedback and OPPI actions.
• Overseeing warranty administration and related processes.
• Coordinating operational logistics to support service delivery and customer requirements.
• As required Project management oversight of projects to ensure scope, budget and on time delivery.
• Utilising project management and leadership skills to coordinate the engineering services team and ensure customer requirements are delivered on time and within budget.
• Developing the business increasing income, client base, market sectors and geographies.

Skills

Project coordination

Time management

Analytical thinking

Cross-functional collaboration

Excel proficiency

Education

Business/Mining/Engineering related discipline

Tools

Microsoft Excel

Microsoft Word

Job description

Pempek Systems Pty Ltd is a HBT Group company leading control, telemetry and automation solutions for mining and engineering sectors in Australia. The Customer Service Manager role focuses on delivering state-of-the-art mobile machinery control system solutions, leading teams, and ensuring customer satisfaction across mining projects.

The position requires strong organizational skills, project coordination ability, and a commitment to safety.