Migration Admin & Case Manager: Impactful Client Services

pacific center planet of adventures pty ltd; Gold Coast City; On-site; AUD 80,000 - 110,000; Full time

Job summary

Pacific Center Planet of Adventures Pty Ltd is seeking a Migration Administration & Case Manager to join our team on a full-time basis. The role combines case management with administrative support to deliver timely migration services in our Coomera Waters or Airlie Beach offices.

You will manage migration cases from intake to completion, coordinate with clients and agencies, and maintain accurate records while ensuring deadlines are met and documentation is precise.

Qualifications

• Experience in immigration, migration or visa services is a plus but not required.
• Proven experience in administrative support roles.
• Strong organisational skills with ability to manage multiple cases and priorities.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office and case management software.
• Attention to detail and discretion with confidential information.
• Customer service orientation and professional client interactions.
• Problem-solving ability and capacity to work independently or in a team.
• Relevant qualifications in administration or business studies are advantageous.

Responsibilities

• Manage migration cases from intake to completion with accurate documentation.
• Maintain detailed case files and records compliant with regulations.
• Prepare and review migration application documentation and correspondence.
• Liaise with clients, government agencies and third parties to progress cases.
• Schedule and coordinate appointments, interviews and consultations.
• Process applications, payments and administrative requests.
• Monitor case timelines and deadlines to ensure compliance and client satisfaction.
• Maintain databases and filing systems.
• Respond to client inquiries and provide updates on case status.
• Assist with document preparation, proofreading and formatting.
• Support development and maintenance of administrative procedures and templates.

Skills

Organisational skills

Communication

Attention to detail

Confidentiality

Problem-solving

Multitasking

Education

Admin/business qualification

Tools

Microsoft Office

Case management software

Job description

Pacific Center Planet of Adventures Pty Ltd is seeking a Migration Administration & Case Manager to join our team on a full-time basis. The role combines case management with administrative support to deliver timely migration services in our Coomera Waters or Airlie Beach offices.

You will manage migration cases from intake to completion, coordinate with clients and agencies, and maintain accurate records while ensuring deadlines are met and documentation is precise.