Migration Administration & Case Manager

pacific center planet of adventures pty ltd; Gold Coast City; On-site; AUD 80,000 - 110,000; Full time

Job summary

Pacific Center Planet of Adventures Pty Ltd is seeking a Migration Administration & Case Manager to join our team on a full-time basis. The role combines case management with administrative support to deliver timely migration services in our Coomera Waters or Airlie Beach offices.

You will manage migration cases from intake to completion, coordinate with clients and agencies, and maintain accurate records while ensuring deadlines are met and documentation is precise.

Qualifications

• Experience in immigration, migration or visa services is a plus but not required.
• Proven experience in administrative support roles.
• Strong organisational skills with ability to manage multiple cases and priorities.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office and case management software.
• Attention to detail and discretion with confidential information.
• Customer service orientation and professional client interactions.
• Problem-solving ability and capacity to work independently or in a team.
• Relevant qualifications in administration or business studies are advantageous.

Responsibilities

• Manage migration cases from intake to completion with accurate documentation.
• Maintain detailed case files and records compliant with regulations.
• Prepare and review migration application documentation and correspondence.
• Liaise with clients, government agencies and third parties to progress cases.
• Schedule and coordinate appointments, interviews and consultations.
• Process applications, payments and administrative requests.
• Monitor case timelines and deadlines to ensure compliance and client satisfaction.
• Maintain databases and filing systems.
• Respond to client inquiries and provide updates on case status.
• Assist with document preparation, proofreading and formatting.
• Support development and maintenance of administrative procedures and templates.

Skills

Organisational skills

Communication

Attention to detail

Confidentiality

Problem-solving

Multitasking

Education

Admin/business qualification

Tools

Microsoft Office

Case management software

Job description

pacific center planet of adventures pty ltd View all jobs

About the role Pacific Center Planet of Adventures Pty Ltd is seeking a Migration Administration & Case Manager to join our team on a full-time basis. This position is available at either our newly opened Coomera Waters office, QLD 4209, or our Airlie Beach office in the Whitsundays.

This is a strategic administrative role that combines case management expertise with administrative support functions. You will play a pivotal role in managing migration-related cases and administrative processes, ensuring smooth operations and delivering exceptional support to clients and internal stakeholders. This position is essential to our organisation's ability to provide timely, efficient and personalised migration services.

What you'll be doing

Managing and coordinating migration cases from initial intake through to completion, ensuring all documentation is accurate and timely

Maintaining detailed case files and records in compliance with relevant regulations and organisational standards

Preparing and reviewing migration application documentation and correspondence

Liaising with clients, government agencies and third parties to facilitate case progression

Scheduling and coordinating appointments, interviews and consultations

Processing applications, payments and administrative requests

Monitoring case timelines and deadlines to ensure compliance and client satisfaction

Maintaining accurate databases and filing systems

Responding to client enquiries and providing updates on case status

Assisting with document preparation, proofreading and formatting

Supporting the development and maintenance of administrative procedures and templates

What we are looking for

Experience in immigration, migration or visa services would be highly regarded, but is not required.

Proven experience in administrative support roles, ideally within migration services, legal services or a similar regulated environment

Strong organisational skills with the ability to manage multiple cases and priorities simultaneously

Excellent written and verbal communication abilities

Proficiency in using Microsoft Office applications and case management software

Attention to detail and commitment to accuracy in all documentation

Ability to maintain confidentiality and handle sensitive information with discretion

Customer service orientation with a professional approach to client interactions

Problem-solving skills and the ability to work independently and as part of a team

Relevant qualifications in administration, business studies or a related field would be advantageous

What we offerPacific Center Planet of Adventures Pty Ltd is committed to providing a supportive and professional work environment where employees can thrive. We offer competitive remuneration, opportunities for professional development and training, a collaborative team culture and a focus on maintaining work-life balance. We value our employees and provide a range of benefits designed to support your wellbeing and career progression within our organisation.

About usPacific Center – Visa to Australia is an established boutique-style migration practice with over 20 years of experience assisting individuals, families and businesses with Australian migration matters. We are dynamic organisation committed to delivering high-quality administrative and case management services. We pride ourselves on our professional approach, attention to detail and commitment to client satisfaction. Our team is dedicated to providing exceptional support and maintaining the highest standards in all aspects of our operations. We foster an inclusive workplace where every team member contributes to our success and growth.