Client Experience Specialist – Migration & Education

Knowbal Group; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Knowbal Group in Melbourne is seeking a Client Support Executive dedicated to delivering exceptional customer service. You will manage client enquiries, coordinate appointments, and support migration and education teams to ensure seamless client experiences.

The ideal candidate possesses excellent communication skills and a strong customer service background, with prior experience in administration or professional services preferred.

This full-time role offers a dynamic work environment committed to staff development and career progression.

Qualifications

• Previous experience in customer service, administration or reception required.
• Experience within migration, education, legal or professional services preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for all client enquiries.
• Create and maintain client records within the CRM.
• Liaise with Registered Migration Agents regarding client updates.
• Welcome clients and visitors to the office.

Skills

Excellent verbal and written communication skills

Strong customer service and relationship-building abilities

High attention to detail

Excellent organisational and time management skills

Professional telephone and interpersonal manner

Education

Certificate IV or Diploma in Business Administration or related field

Bachelor's degree in Business, Commerce or related discipline

Tools

Microsoft Office Suite

CRM or case management systems

Job description

Knowbal Group in Melbourne is seeking a Client Support Executive dedicated to delivering exceptional customer service. You will manage client enquiries, coordinate appointments, and support migration and education teams to ensure seamless client experiences.

The ideal candidate possesses excellent communication skills and a strong customer service background, with prior experience in administration or professional services preferred.

This full-time role offers a dynamic work environment committed to staff development and career progression.