Miele Account Specialist

Miele AG; Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule (2 WFH days, 2 in

Life Leave - quarterly paid day

Job summary

Miele AG in Hawthorn is seeking an Account Specialist to join our Field Sales team, partnering with retailers to grow the Miele premium brand across your territory. You’ll work in the field with MCAs, delivering training, identifying growth opportunities and ensuring a premium customer experience.

You will drive retailer engagement, report on activities, and contribute to ongoing development within a dynamic premium retail environment.

Qualifications

• Proven success in account management, field sales or business development.
• Strong relationship-building and stakeholder management skills.
• Demonstrated ability to achieve sales targets and influence commercial outcomes.
• Excellent presentation, communication and negotiation skills.
• Self-motivated with strong organisational skills and the ability to manage a territory independently.

Responsibilities

• Build partnerships with Miele Chartered Agents to drive sales and grow the territory.
• Deliver in-store product training to improve knowledge and sales capability.
• Manage territory to achieve sales targets and maximise ROI.
• Identify new opportunities through market trends and customer insights.
• Collaborate with Sales, Marketing, Finance and Operations on customer initiatives and promotions.
• Maintain reporting, meeting plans and retailer activity to support decisions.
• Represent the Miele brand at meetings, launches and events.

Skills

Account management

Field sales

Relationship building

Sales targets

Presentation

Communication

Negotiation

Territory management

Organisational skills

Self-motivation

Education

Certificate IV in Training & Assessment

Business

Commerce

Technical qualification

Tools

Microsoft Office Suite

CRM systems

Job description

About Your Workplace

Join Miele's Field Sales team and help grow one of the world's most recognised premium appliance brands. Based in Hawthorn and managing a designated territory, you'll work closely with our valued Miele Chartered Agents (MCAs) to strengthen relationships, increase sales and build confidence in the Miele brand. As an Account Specialist, you'll spend your time in the field partnering with retailers, delivering engaging product training, identifying growth opportunities and ensuring our premium customer experience is consistently represented across your territory.

Your Responsibilities

• Build strong partnerships with Miele Chartered Agents, developing customer plans that drive sales growth and strengthen brand advocacy
• Deliver engaging in-store product training and education sessions to improve product knowledge and sales capability
• Manage your territory to achieve sales targets, increase market share and maximise return on investment
• Identify new business opportunities by analysing market trends, customer insights and competitor activity
• Collaborate with Sales, Marketing, Finance and Operations teams to deliver customer initiatives and promotional campaigns
• Maintain accurate reporting, customer meeting plans and retailer activity to support informed business decisions
• Represent the Miele brand professionally at customer meetings, product launches and sales events

What We Are Looking For

Must-have

• Proven success in account management, field sales or business development
• Strong relationship-building and stakeholder management skills
• Demonstrated ability to achieve sales targets and influence commercial outcomes
• Excellent presentation, communication and negotiation skills
• Self‑motivated with strong organisational skills and the ability to manage a territory independently

Nice-to-have

• Experience within premium retail, consumer goods, whitegoods or appliance industries
• Experience delivering product training or coaching retail teams
• Certificate IV in Training & Assessment Business, Commerce or Technical qualification
• Proficiency in Microsoft Office Suite and CRM systems

Benefits

• Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
• Quarterly Life Leave – one paid day each quarter to recharge
• Personal development and career opportunities
• Employee discounts
• Access to a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support