Miele Account Specialist

Miele Australia Pty; Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working 2 WFH days

Life Leave quarterly

Employee discounts

Wellbeing programs

Career development

Job summary

Miele Australia Pty is seeking an Account Specialist to join our Field Sales team in Hawthorn. You will manage a designated territory, partner with retailers and Miele Chartered Agents, deliver training and drive in-store engagement to strengthen the premium Miele experience.

You’ll collaborate with Sales, Marketing, Finance and Operations, maintain retailer plans and contribute to campaigns while representing the brand professionally in all activities.

Qualifications

• Proven experience in account management, field sales or business development.
• Strong relationship-building and stakeholder management abilities.
• Track record of meeting sales targets and influencing outcomes.
• Excellent presentation, communication and negotiation skills.
• Self-motivated with organisational skills to manage a territory.

Responsibilities

• Build strong partnerships with Miele Chartered Agents to drive sales growth.
• Deliver in-store product training to improve knowledge and sales capability.
• Manage designated territory to achieve targets and maximise ROI.
• Identify growth opportunities via market trends and customer insights.
• Collaborate with Sales, Marketing, Finance and Operations on initiatives.
• Maintain accurate reporting and retailer activity for decisions.
• Represent the Miele brand at meetings, launches and events.

Skills

Account management

Field sales

Relationship building

Negotiation

Presentation skills

Communication

Education

Certificate IV in Training & Assessment

Business/Commerce qualification

Tools

CRM systems

Microsoft Office

Job description

Join Miele's Field Sales team and help grow one of the world's most recognised premium appliance brands. Based in Hawthorn and managing a designated territory, you'll work closely with our valued Miele Chartered Agents (MCAs) to strengthen relationships, increase sales and build confidence in the Miele brand. As an Account Specialist, you'll spend your time in the field partnering with retailers, delivering engaging product training, identifying growth opportunities and ensuring our premium customer experience is consistently represented across your territory.

Your Responsibilities

• Build strong partnerships with Miele Chartered Agents, developing customer plans that drive sales growth and strengthen brand advocacy
• Deliver engaging in‑store product training and education sessions to improve product knowledge and sales capability
• Manage your territory to achieve sales targets, increase market share and maximise return on investment
• Identify new business opportunities by analysing market trends, customer insights and competitor activity
• Collaborate with Sales, Marketing, Finance and Operations teams to deliver customer initiatives and promotional campaigns
• Maintain accurate reporting, customer meeting plans and retailer activity to support informed business decisions
• Represent the Miele brand professionally at customer meetings, product launches and sales events

What We Are Looking For

Must‑have

• Proven success in account management, field sales or business development
• Strong relationship‑building and stakeholder management skills
• Demonstrated ability to achieve sales targets and influence commercial outcomes
• Excellent presentation, communication and negotiation skills
• Self‑motivated with strong organisational skills and the ability to manage a territory independently

Nice‑to‑have

• Experience within premium retail, consumer goods, whitegoods or appliance industries
• Experience delivering product training or coaching retail teams
• Certificate IV in Training & Assessment
• Business, Commerce or Technical qualification
• Proficiency in Microsoft Office Suite and CRM systems

Our Benefits

• Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
• Quarterly Life Leave – one paid day each quarter to recharge
• Personal development and career opportunities
• Employee discounts
• Access to a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support