Microsoft Dynamics Consultant

GWA Group Limited; Liverpool City Council; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

GWA Group Limited is seeking a hands-on Dynamics 365 CRM professional to own and enhance our D365 CE, Dataverse, and Power Platform environment.

You will engage with Customer Service, Sales and Marketing to translate business needs into practical CRM solutions, including AI and automation initiatives, and oversee development and administration end-to-end.

This role combines business engagement, solution design, administration and development, with ongoing opportunities to shape our CRM future.

Qualifications

• Hands-on Dynamics 365 Customer Engagement experience.
• Good understanding of Power Platform Administration and Azure DevOps.
• Ability to talk with business users, understand requirements and translate them into practical CRM solutions.
• Role may suit a Dynamics 365 Developer, CRM Specialist or CRM Lead seeking broader ownership.

Responsibilities

• Hands-on with Dynamics 365 CE, Dataverse and Azure DevOps.
• Lead solutions that improve how the business operates.
• Play a key role in our AI and automation roadmap.
• Collaborate with Customer Service, Sales and Marketing to deliver practical CRM solutions.
• Own the outcome from design through delivery, working with technical resources as needed.

Skills

D365 CE

Dataverse

Power Platform

Azure DevOps

AI & automation

Solution design

Business engagement

CRM administration

Tools

Azure DevOps

Power Platform

Dataverse

Job description

Own and enhance our Dynamics 365 CE platform. Work with Dataverse, Azure DevOps and AI while partnering with teams across the business.

• Work hands on with Dynamics 365 CE, Dataverse and Azure DevOps.
• Lead solutions that improve how the business operates.
• Play a key role in our AI and automation roadmap.

If you've built your career around Dynamics 365 and are looking for a role where you can have real influence, this role is for you.

At GWA, you'll work closely with our Customer Service, Sales and Marketing teams to understand their needs and deliver practical solutions that improve the way they work.

This is a broad, hands-on role that combines business engagement, solution design, administration and development. We're looking for someone who enjoys writing code and building solutions, not just managing vendors or overseeing projects. You'll be actively developing, enhancing and supporting Dynamics 365, Power Platform and related integrations while helping to shape the future of our CRM environment.

You'll be working with Dynamics 365 Customer Engagement (D365 CE), Dataverse, Azure DevOps and Power Platform technologies, while also helping us explore new AI opportunities.

This role includes BAU support, but it goes well beyond working through a daily ticket queue.

You'll work closely with business teams to understand their needs, design practical solutions and see them through to delivery. You'll own the outcome, while working with technical resources where needed to bring those solutions to life.

What you'll bring

You'll have hands-on Dynamics 365 Customer Engagement experience and a good understanding of Power Platform Administration and Azure DevOps. Just as importantly, you'll be comfortable talking with business users, understanding their requirements and helping turn them into practical solutions.

You may currently be a Dynamics 365 Developer, CRM Specialist, CRM Lead, Power Platform Specialist or Dynamics Administrator who's looking for a role with broader responsibility and greater ownership.

We operate in a Microsoft-led technology environment and continue to invest in technology, automation and AI. You'll have the chance to work on meaningful projects, influence the direction of our CRM platform and help improve how teams across the business work every day.

If you're looking for a role where you can combine technical knowledge, business engagement and solution ownership, we'd love to hear from you.