Dynamics 365 CE Techno-Functional Consultant

DXC Technology; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

A leading technology consulting firm in Melbourne seeks an experienced D365 CE Techno-Functional Consultant. This role involves providing ongoing support and enhancements for Dynamics 365 CE environments, translating business requirements into solutions, and troubleshooting technical issues. Ideal candidates will have strong experience in Dynamics 365 CE, configuration skills, and the ability to engage with users directly. This position is customer-facing, making interpersonal skills essential.

Qualifications

• Strong experience in Dynamics 365 CE / CRM consulting required.
• Ability to configure and administer Dynamics 365 CE environments.
• Experience in managed services or application support is desirable.

Responsibilities

• Provide ongoing support and enhancement of Dynamics 365 CE environments.
• Translate business requirements into technical solutions.
• Troubleshoot application and integration issues.
• Troubleshoot and resolve application and integration issues (plugins, Power Automate, Azure services, etc)
• Collaborate with developers and solution architects on system improvements and updates
• Contribute to customer success initiatives driving adoption, optimisation, and user satisfaction

Skills

Dynamics 365 CE / CRM consulting

Configuration and administration

Stakeholder management

Power Platform knowledge

Power Automate

Azure services

Stakeholder management

Managed services

Tools

Power Automate

Azure

Plugins

Job description

We are seeking an experienced D365 CE Techno-Functional Consultant to join DXC's growing Microsoft Practice. You will be joining the successful Customer Success Practice, supporting valued DXC customers. This is a key role in supporting, optimising, and enhancing our customers Dynamics 365 CE environments, ensuring they continue to realise value long after go-live. This role will work across support, continuous improvement, and project delivery, combining strong functional understanding of D365 CE with hands-on configuration and technical troubleshooting. This is a customer facing role that suits someone who enjoys solving business challenges, improving system performance, and delivering an exceptional customer experience.

Key Responsibilities

• Provide ongoing support, maintenance, and enhancement of Dynamics 365 CE environments for multiple clients
• Gather and translate business requirements into functional and technical solutions
• Configure D365 CE entities, forms, workflows, business rules, and Power Platform components
• Troubleshoot and resolve application and integration issues (plugins, Power Automate, Azure services, etc)
• Collaborate with developers and solution architects on system improvements and updates
• Contribute to customer success initiatives driving adoption, optimisation, and user satisfaction

Skills and experience

• Strong experience in Dynamics 365 CE / CRM consulting (functional or techno-functional)
• Strong knowledge of core modules (Sales, Service, Customer Insights, Power Platform)
• Confident in configuration, administration, and light customisation (JavaScript, Power Automate, plugins)
• Ability to engage directly with business users and manage stakeholder expectations
• Experience in managed services or application support environment desirable