Dynamics 365 CRM Functional Consultant

M&T Resources; City of Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

M&T Resources is seeking an experienced Dynamics 365 CRM Functional Consultant to lead business analysis, stakeholder engagement, and CRM solution delivery for a major digital transformation program in Brisbane. You will translate business requirements into functional solutions, support implementation activities, and drive continuous improvement across CRM capabilities.

You will engage with business stakeholders, facilitate discovery sessions, design and configure CRM solutions, support UAT and

Qualifications

• Proven experience delivering Microsoft Dynamics 365 CRM implementation projects.
• Experience working as a Dynamics 365 Functional Consultant or Business Analyst.
• Strong understanding of Dynamics 365 CRM modules such as Customer Service, Sales, or Marketing.
• Experience translating complex business processes into practical CRM solutions.
• Strong stakeholder engagement and workshop facilitation skills.

Responsibilities

• Engage with business stakeholders to gather, analyse, document, and prioritise requirements.
• Facilitate workshops and discovery sessions to understand current and future-state business processes.
• Translate business requirements into functional specifications, user stories, and solution designs.
• Design and configure Dynamics 365 CRM solutions aligned to business objectives and platform capabilities.
• Configure CRM components including entities, forms, views, workflows, business rules, and security roles.
• Collaborate with developers and technical teams to support integrations and solution delivery.
• Support User Acceptance Testing (UAT), defect management, and implementation activities.
• Assist with data migration, testing, release planning, and deployment activities.
• Develop training materials and provide support to end users.
• Identify opportunities for process improvement and CRM optimisation

Skills

Dynamics 365 CRM

Business analysis

Stakeholder engagement

Requirements gathering

UAT / testing

Workshop facilitation

Solution design

Tools

Power Platform

Power Apps

Power Automate

Azure

APIs

Job description

Join a major digital transformation program and play a key role in delivering and optimising Microsoft Dynamics 365 CRM solutions. We are seeking an experienced Dynamics 365 CRM Functional Consultant with a strong background in business analysis, stakeholder engagement, and CRM solution delivery.

Working closely with business and technical teams, you will translate business requirements into functional solutions, support implementation activities, and help drive continuous improvement across CRM capabilities.

Key Responsibilities

• Engage with business stakeholders to gather, analyse, document, and prioritise requirements
• Facilitate workshops and discovery sessions to understand current and future-state business processes
• Translate business requirements into functional specifications, user stories, and solution designs
• Design and configure Dynamics 365 CRM solutions aligned to business objectives and platform capabilities
• Configure CRM components including entities, forms, views, workflows, business rules, and security roles
• Collaborate with developers and technical teams to support integrations and solution delivery
• Support User Acceptance Testing (UAT), defect management, and implementation activities
• Assist with data migration, testing, release planning, and deployment activities
• Develop training materials and provide support to end users
• Identify opportunities for process improvement and CRM optimisation

Essential Skills & Experience

• Proven experience delivering Microsoft Dynamics 365 CRM implementation projects
• Experience working as a Dynamics 365 Functional Consultant or Business Analyst
• Strong understanding of Dynamics 365 CRM modules such as Customer Service, Sales, or Marketing
• Experience translating complex business processes into practical CRM solutions
• Strong stakeholder engagement and workshop facilitation skills
• Excellent requirements gathering and documentation capabilities
• Experience producing business requirements, functional specifications, process maps, and user stories
• Experience supporting UAT, testing, and implementation delivery
• Ability to effectively liaise with both business and technical stakeholders

Highly Regarded

• Experience with Microsoft Power Platform, including Power Apps and Power Automate
• Exposure to Azure integrations, APIs, and connected systems
• Experience working within Agile or hybrid delivery environments
• Microsoft Dynamics 365 certifications

What You'll Bring

• Strong communication and stakeholder management skills
• Excellent analytical and problem-solving abilities
• Ability to bridge the gap between business and technology teams
• A collaborative approach with a focus on delivering business value
• Passion for CRM best practices and continuous improvement

What's on Offer

• Long-term contract opportunity through to August 2027
• Hybrid working arrangement
• Opportunity to contribute to a large-scale digital transformation initiative
• Work with modern Microsoft technologies including Dynamics 365 and the Power Platform
• Collaborative and supportive project environment

Top 3 Reasons to Apply Long-term Dynamics 365 CRM transformation project Hybrid Brisbane-based contract opportunity Work with Dynamics 365, Power Platform, and enterprise stakeholders