Microsoft Cloud Engineer

CyberCX; Adelaide; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Leave entitlements

Health & wellbeing program

Health insurance discounts

Training & development

Job summary

CyberCX is seeking an IT engineer/operations professional to support customer cloud environments, troubleshoot issues, and deliver solutions ensuring critical systems stay online. You will address incidents, manage relationships with customers and vendors, and maintain high availability across environments.

The role emphasizes ownership of requests and releases, adherence to standard processes, and monthly status reporting on service agreements.

Qualifications

• Bachelors in CS or related field preferred.
• Azure certifications are advantageous.
• Minimum 1 year in IT engineering or operations.
• Knowledge of Azure AD, Azure DevOps, and Terraform helpful.
• Ability to work autonomously with initiative.

Responsibilities

• Address and resolve incidents and service requests.
• Manage and develop relationships with customers and vendors.
• Monitor systems to maintain high availability.
• Take ownership of support requests and releases.
• Ensure adherence to standard processes by customers.
• Create monthly status reports for service agreements.
• Provision and configure cloud-based resources for customers.
• Be proactive and apply DevOps practices as needed.

Skills

Azure

Azure AD

Azure DevOps

DevSecOps

Azure Security Services

Cloud computing

IT operations

Autonomous work

Education

Bachelor's degree in Computer Science

Tertiary qualification desirable

Tools

Terraform

Azure DevOps

Azure Security Services

Job description

How You Will Make An Impact

Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

Day to day you will:

• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support request and releases
• Ensure customers continue to follow the standard process
• Create monthly customer status reporting on the monthly service agreements
• Provision and configure cloud-based resources to manage customer environments
• Be proactive in customer environments, applying skills and technical brilliance
• Apply DevOps processes & methodologies as required

Skills & Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable
• Microsoft Azure and/or M365 certifications advantageous
• At least 1 years’ experience in IT engineering / operations or similar field
• Knowledge in one or more of the following technologies is ideal
• Azure AD & Identity Governance
• Azure DevOps or DevSecOps
• Azure Security Services
• Terraform
• Able to work autonomously and use initiative to achieve desired outcomes
• Able to explore new challenges, and know when guidance from someone with more domain
• experience is required

Please note that due to the nature of this role, it is a mandatory requirement that all applicants areAustralian citizens with the ability to hold anAustralian Security Clearance.

Great advantages for great people

A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options
• Health & Wellbeing program including access to our employee assistance service
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, access to training and membership to industry organisations

Be yourself.

We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

We take security seriously

We require all employees to complete background checks (including police and global sanction list checks) annually.