Microsoft Cloud Engineer

CyberCX; City of Brisbane; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Health & Wellbeing program

Training and development opportunities

Job summary

CyberCX is looking for an IT engineer to own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online. You will address incidents, manage relationships with customers and vendors, and ensure high availability of all systems.

With at least 1 year in IT engineering/operations, you will work in a hybrid Australian setting, applying DevOps practices and leveraging Azure, Terraform and M365 skills to meet service commitments.

Qualifications

• Tertiary qualification in Computer Science or related discipline desirable.
• At least 1 year experience in IT engineering / operations or similar field.
• Able to work autonomously and use initiative to achieve outcomes.
• Able to explore new challenges and know when to seek guidance from more experienced colleagues.
• Australian citizens with the ability to hold an Australian Security Clearance.

Responsibilities

• Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.
• Address and resolve incidents and service requests.
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability.
• Take ownership of support requests and releases.
• Ensure customers continue to follow the standard process.
• Create monthly customer status reporting on the monthly service agreements.
• Provision and configure cloud-based resources to manage customer environments.
• Be proactive in customer environments, applying skills and technical brilliance.
• Apply DevOps processes & methodologies as required.

Skills

Autonomy

Initiative

Communication

Education

Bachelor's/3+ years? Computer Science or related discipline

Tools

Azure

Azure DevOps

Terraform

Azure Security Services

Azure AD & Identity Governance

M365

Job description

We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you’re ready to work with teammates that get you, a leader that supports you and customers that need you, then you’re ready for CyberCX.

How You Will Make An Impact

Own and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.

Day to day you will:

• Address and resolve incidents and service requests
• Manage and develop relationships with customers, stakeholders and third parties/vendors.
• Manage and monitor all systems ensuring the highest levels of availability
• Take ownership of support request and releases
• Ensure customers continue to follow the standard process
• Create monthly customer status reporting on the monthly service agreements
• Provision and configure cloud-based resources to manage customer environments
• Be proactive in customer environments, applying skills and technical brilliance
• Apply DevOps processes & methodologies as required

Skills & Qualifications

• Tertiary qualification in Computer Science or a related discipline desirable
• Microsoft Azure and/or M365 certifications advantageous
• At least 1 years’ experience in IT engineering / operations or similar field
• Knowledge in one or more of the following technologies is ideal
• Azure AD & Identity Governance
• Azure DevOps or DevSecOps
• Azure Security Services
• Terraform
• Able to work autonomously and use initiative to achieve desired outcomes
• Able to explore new challenges, and know when guidance from someone with more domain
• experience is required

Please note that due to the nature of this role, it is a mandatory requirement that all applicants areAustralian citizens with the ability to hold anAustralian Security Clearance.

Great advantages for great people

A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).

• Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working styles
• All the usual leave entitlements plus additional paid leave options
• Health & Wellbeing program including access to our employee assistance service
• Discounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and more
• Personalised development planning, access to training and membership to industry organisations

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

We take security seriously . We require all employees to complete background checks (including police and global sanction list checks) annually.

We kindly request no agency submissions for this role. Unsolicited CV’s will not be accepted, and no fees will be payable.