Cloud Analyst - L1 Support

CyberCX; Canberra; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Generous leave

Health & wellbeing benefits

Career development

Job summary

CyberCX in Canberra is seeking a Cloud Analyst to join our cloud services team. You will provide L1/L2 help desk support for End User Computing and Azure, manage incidents, and optimize cloud resources while upholding security and SLAs.

You will monitor environments, collaborate with customers to tailor cloud solutions, and participate in on-call rotations. This role offers growth in a leading cyber security services provider and exposure to cutting-edge cloud initiatives.

Qualifications

• Relevant certification in, or proven hands-on experience with Microsoft Azure and Microsoft 365, provisioning, managing, and optimizing cloud resources.
• At least 1 year experience delivering help desk within a Managed Services framework, including incident management and SLAs.
• Understanding of cloud security principles (IAM, encryption, firewalls) for multi-cloud environments.
• Knowledge of Desktop environments (VDI) and technologies such as Citrix, Windows, Office 365, AD/Entra.
• Excellent analytical and troubleshooting skills and ability to explain technical concepts clearly.

Responsibilities

• Provide L1 help desk and support for End User Computing and Microsoft Azure cloud infrastructure.
• Manage Level 1 and Level 2 support, incident resolution, and service requests.
• Monitor cloud environments for performance, security, and availability; apply security best practices.
• Engage with customers to understand needs and tailor cloud support solutions.
• Participate in on-call roster per payroll and overtime policies.

Skills

Azure/M365

Help desk

Cloud security

VDI/Citrix

Analytical thinking

Tools

Azure Portal

Job description

Make your mark in the dynamic world of cloud technology

05th August, 2026

The work we do matters We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

How you will make an impact As a Cloud Analyst, you'll be at the heart of exciting cloud technology, tackling hands‑on challenges like managing support tickets, resolving incidents, and digging deep into root cause analysis to keep systems running smoothly. You'll actively contribute to a seamless service experience while building strong customer relationships by delivering tailored tech solutions that make a real impact.

Beyond the day‑to‑day, you’ll have the opportunity to dive into awesome cloud initiatives, such as automation projects, enhancing the knowledge base, and driving service improvements.

This role is perfect for someone keen to make their mark in the dynamic world of cloud technology, with the chance to learn, grow, and optimise cutting edge systems while delivering high‑quality solutions.

Day to day you will:

• Provide L1 help desk and support for End User Computing and Microsoft Azure cloud infrastructure ensuring secure, scalable, and reliable operations.
• Manage Level 1 and Level 2 support, including incident resolution and service requests, help perform triage and implement preventive measures to minimise incidents.
• Assist in the monitoring of cloud environments for performance, security, and availability. Maintain cloud security best practices to ensure compliance with industry standards. Identify cost‑saving opportunities and optimise cloud performance.
• Engage with customers to understand their needs and align cloud support solutions accordingly. Provide proactive communication and high‑quality support to strengthen customer relationships.
• Participate in working as part of an on‑call roster in accordance with CyberCX’s Payroll and Overtime policies

The work we do matters We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.

With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.

If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.

How you will make an impact As a Cloud Analyst, you'll be at the heart of exciting cloud technology, tackling hands‑on challenges like managing support tickets, resolving incidents, and digging deep into root cause analysis to keep systems running smoothly. You'll actively contribute to a seamless service experience while building strong customer relationships by delivering tailored tech solutions that make a real impact.

Beyond the day‑to‑day, you’ll have the opportunity to dive into awesome cloud initiatives, such as automation projects, enhancing the knowledge base, and driving service improvements.

This role is perfect for someone keen to make their mark in the dynamic world of cloud technology, with the chance to learn, grow, and optimise cutting edge systems while delivering high‑quality solutions.

Day to day you will:

• Provide L1 help desk and support for End User Computing and Microsoft Azure cloud infrastructure ensuring secure, scalable, and reliable operations.
• Manage Level 1 and Level 2 support, including incident resolution and service requests, help perform triage and implement preventive measures to minimise incidents.
• Assist in the monitoring of cloud environments for performance, security, and availability. Maintain cloud security best practices to ensure compliance with industry standards. Identify cost‑saving opportunities and optimise cloud performance.
• Engage with customers to understand their needs and align cloud support solutions accordingly. Provide proactive communication and high‑quality support to strengthen customer relationships.
• Participate in working as part of an on‑call roster in accordance with CyberCX’s Payroll and Overtime policies

Skills & Qualifications

• Relevant certification in, or proven hands‑on experience with Microsoft Azure and Microsoft 365, including provisioning, managing, and optimizing cloud resources across these environments.
• At least 1 year experience in delivering help desk within a Managed Services framework, including service monitoring, incident management, and ensuring adherence to SLAs.
• Understanding of cloud security principles, including identity and access management (IAM), encryption, firewalls, and security best practices for multi‑cloud environments.
• Understanding of Desktop environments (including VDI solutions) and associated technologies such as Citrix, Microsoft Windows, Office 365, Active Directory/Entra and networking.
• Excellent analytical and troubleshooting skills, with the ability to communicate complex technical concepts clearly to customers and internal teams.

Please note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.

Great advantages for great people A salary package that recognises your experience plus a range of advantages

• Generous leave benefits, including standard entitlements, extra paid leave options, birthday leave, and the ability to purchase additional leave.
• Health, wellbeing, and lifestyle benefits, including EAP access, mental wellness support, and discounts on insurance, gyms, and everyday expenses.
• Strong career development and employee recognition through training, industry memberships, interest groups, and reward programs.

Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.

We take security seriously. We require all employees to complete background checks (including police and global sanction list checks) annually.