Microsoft 365 & Copilot Engineer

Cancer Council NSW

Sydney

On-site

AUD 110,000 - 165,000

Full time

3 days ago

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Benefits offered by this job

Salary packaging up to $15,900 peryear

Best Workplace awards

Performance-based leave

Purpose-driven work

Health discounts

Job summary

Cancer Council NSW is seeking a Modern Workplace Engineer to design, implement and continuously improve our Microsoft 365 environment, enabling secure, efficient collaboration for staff and volunteers.

You will manage Exchange Online, SharePoint Online, OneDrive, Teams, Intune and Copilot capabilities, provide level 2/3 service desk support, and help steer governance, security and performance across the organisation.

Qualifications

3+ years in a role engineering or administering Microsoft 365 environments.
5+ years in customer service or client-facing IT support roles.
Experience engineering and administering the Microsoft 365 environment including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
Experience with Microsoft Intune for device management (Windows, iOS, Android), including compliance policies and Windows Autopilot.
Working knowledge of Microsoft Copilot and building agents in Copilot Studio (topics, actions, knowledge sources, connectors).
Demonstrated knowledge with Entra ID (Azure AD), Conditional Access, MFA and identity lifecycle management.
Experience with Windows Server technologies including Active Directory, Group Policy, and PowerShell scripting.
Experience in supporting users and computers in LAN, WAN, and Wireless LAN networks.

Responsibilities

Engineer and administer core Microsoft 365 workloads including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams.
Administer Microsoft Intune for Windows, iOS, and Android devices — including compliance policies, configuration profiles, application deployment and Windows Autopilot provisioning.
Engineer and administer Microsoft Teams services, including Teams Phone, Auto Attendants, Call Queues, resource accounts, meeting policies, and Operator Connect / Direct Routing configurations.
Support the configuration, deployment, and ongoing management of Microsoft 365 Copilot, and assist in designing and building Copilot agents using Copilot Studio (knowledge sources, topics, actions, connectors).
Provide Level 2/3 Service Desk support, including logging, triaging, prioritising, and resolving incidents and service requests in line with agreed SLAs and KPIs.
Assist with Microsoft Purview data lifecycle, retention, and compliance configurations, ensuring alignment with organisational governance and privacy requirements.
Support networking, telephony, and communications services as required, working within agreed timeframes and SLAs to resolve or raise incidents.