Modern Workplace Engineer
Cancer Council NSW
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Benefits offered by this job
Job summary
Cancer Council NSW is seeking a Modern Workplace Engineer to design, implement and continuously improve our Microsoft 365 environment, enabling secure, efficient collaboration for staff and volunteers.
You will manage Exchange Online, SharePoint Online, OneDrive, Teams, Intune and Copilot capabilities, provide level 2/3 service desk support, and help steer governance, security and performance across the organisation.
Qualifications
- 3+ years in a role engineering or administering Microsoft 365 environments.
- 5+ years in customer service or client-facing IT support roles.
- Experience engineering and administering the Microsoft 365 environment including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
- Experience with Microsoft Intune for device management (Windows, iOS, Android), including compliance policies and Windows Autopilot.
- Working knowledge of Microsoft Copilot and building agents in Copilot Studio (topics, actions, knowledge sources, connectors).
- Demonstrated knowledge with Entra ID (Azure AD), Conditional Access, MFA and identity lifecycle management.
- Experience with Windows Server technologies including Active Directory, Group Policy, and PowerShell scripting.
- Experience in supporting users and computers in LAN, WAN, and Wireless LAN networks.
Responsibilities
- Engineer and administer core Microsoft 365 workloads including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams.
- Administer Microsoft Intune for Windows, iOS, and Android devices — including compliance policies, configuration profiles, application deployment and Windows Autopilot provisioning.
- Engineer and administer Microsoft Teams services, including Teams Phone, Auto Attendants, Call Queues, resource accounts, meeting policies, and Operator Connect / Direct Routing configurations.
- Support the configuration, deployment, and ongoing management of Microsoft 365 Copilot, and assist in designing and building Copilot agents using Copilot Studio (knowledge sources, topics, actions, connectors).
- Provide Level 2/3 Service Desk support, including logging, triaging, prioritising, and resolving incidents and service requests in line with agreed SLAs and KPIs.
- Assist with Microsoft Purview data lifecycle, retention, and compliance configurations, ensuring alignment with organisational governance and privacy requirements.
- Support networking, telephony, and communications services as required, working within agreed timeframes and SLAs to resolve or raise incidents.
Skills
Tools
Job description
Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity inNSWand our point of difference is that we work across every area of every cancer, from research right through to support.
Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity inNSWand our point of difference is that we work across every area of every cancer, from research right through to support.
At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.
The Information Technology unit (IT) plans, builds and runs systems that support Cancer Council NSW (CCNSW) to deliver its vision of a cancer‑free future.
The Modern Workplace Engineer is responsible for designing, implementing, and continuously improving Cancer Council NSW's modern digital work environment — enabling secure, efficient, and collaborative experiences for staff and volunteers.
The role engineers and administers the Microsoft 365 ecosystem, including Intune endpoint management, Microsoft Teams & SharePoint collaboration services, OneDrive and Copilot capabilities. This role also supports in managing other line of business SaaS applications e.g. AvePoint, Exclaimer, Adobe Creative Cloud etc. which includes configuration, integration, maintenance, upgrades, troubleshooting, and vendor liaison to ensure continuity, security, and optimal performance.
- Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
- Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award as well as Xref “Best Workplace” in 2025.
- Additional performance‑based leave available.
- Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation.
- Discounts available for everyday expenses such as private health, retail and fitness
- Engineer and administer core Microsoft 365 workloads including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams.
- Administer Microsoft Intune for Windows, iOS, and Android devices — including compliance policies, configuration profiles, application deployment and Windows Autopilot provisioning.
- Engineer and administer Microsoft Teams services, including Teams Phone, Auto Attendants, Call Queues, resource accounts, meeting policies, and Operator Connect / Direct Routing configurations.
- Support the configuration, deployment, and ongoing management of Microsoft 365 Copilot, and assist in designing and building Copilot agents using Copilot Studio (knowledge sources, topics, actions, connectors).
- Provide Level 2/3 Service Desk support, including logging, triaging, prioritising, and resolving incidents and service requests in line with agreed SLAs and KPIs.
- Assist with Microsoft Purview data lifecycle, retention, and compliance configurations, ensuring alignment with organisational governance and privacy requirements.
- Support networking, telephony, and communications services as required, working within agreed timeframes and SLAs to resolve or raise incidents.
- 3+ years relevant experience in a similar role engineering or administering Microsoft 365 environments.
- 5+ years' experience in customer service or client‑facing IT support roles.
- Demonstrated knowledge and/or previous experience engineering and administering the Microsoft 365 environment including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
- Demonstrated knowledge and/or previous experience with Microsoft Intune for device management (Windows, iOS, Android), including compliance policies, configuration profiles, application deployment, and Windows Autopilot.
- Working knowledge of Microsoft Copilot and demonstrated exposure to building agents in Copilot Studio (topics, actions, knowledge sources, connectors).
- Demonstrated knowledge and/or previous experience with Entra ID (Azure AD), Conditional Access, MFA, and identity lifecycle management.
- Demonstrated knowledge and/or previous experience with Windows Server technologies including Active Directory, Group Policy, and PowerShell scripting.
- Demonstrated knowledge and/or experience in supporting users and computers in LAN, WAN, and Wireless LAN networks.
- Microsoft certifications such as MS-102, MD-102, MS-700, AI-102, or PL-900.
- Previous experience in an IT support services environment and participation in an IT Service Desk.
- Experience in building, configuring, or supporting AI agents and AI-enabled solutions to improve business applications, user productivity, and service delivery.
- Previous experience with Power Platform (Power Automate, Power Apps) for workflow automation.
- Previous experience with PowerShell scripting for M365/Entra automation.
- Understanding of cybersecurity frameworks (Essential Eight, ISO 27001).
CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.
Job ad closing: 18th September 2026
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