Mgr, Key Account

United Rentals; New South Wales; On-site; AUD 120,000 - 190,000; Full time

Benefits offered by this job

Income protection insurance

Employee resource groups

Work-life balance perks

Career development support

Health & wellbeing programs

Job summary

United Rentals, the world’s largest equipment rental company, is seeking a strategic Key Account Manager in Australia to grow and strengthen major customer relationships. You will develop account plans, secure new project opportunities, and lead commercial negotiations across a full portfolio of equipment and solutions.

You will build trusted relationships with senior stakeholders, deliver revenue growth, and ensure safety and service outcomes while collaborating with operations, logistics, and

Qualifications

• 5+ years in key account management, strategic sales or a related B2B role.
• Proven success managing large customer accounts and delivering revenue growth.
• Strong commercial acumen with experience negotiating contracts and long-term agreements.
• Excellent relationship-building and influencing skills across all levels.

Responsibilities

• Develop strategic account plans for key customers and major projects.
• Build trusted relationships with operational, procurement, and executive stakeholders.
• Grow revenue, profitability, and share of wallet across assigned accounts.
• Identify and secure new project opportunities, contract extensions, and long-term agreements.
• Lead commercial negotiations, tenders, pricing reviews, and contract renewals.
• Conduct regular business reviews and present performance, safety, and service outcomes.
• Collaborate with operations, logistics, branch teams, and specialist divisions to ensure seamless customer delivery.
• Monitor market trends, competitor activity, and emerging customer opportunities.
• Maintain accurate account plans, forecasts, pipeline activity, and CRM records.
• Champion safety leadership and promote safe equipment and operational practices.

Skills

Strategic sales

Key account management

Relationship building

Contract negotiation

Forecasting

Opportunity management

CRM software

Stakeholder engagement

Tools

CRM systems

Job description

About Us

United Rentals is the world's largest equipment rental company, operating over 1,600 locations across Australia, New Zealand, North America and Europe. We offer a full range of rental solutions delivering general equipment, shipping containers, trench safety, propping, pumps, and access equipment-backed by quality products, exceptional service, and a team you can rely on.

About the Role

We're looking for a strategic and commercially driven Key Account Manager to grow and strengthen our most valued customer relationships. You'll drive revenue growth, secure major project opportunities, and expand our footprint across key accounts by delivering tailored equipment and solution-based offerings across our full portfolio. If you're passionate about building long-term partnerships, influencing decision-makers, and delivering results, this is an opportunity to make a real impact.

What you'll be doing

• Developing and executing strategic account plans for key customers and major projects.
• Building and maintaining trusted relationships with operational, procurement, and executive stakeholders.
• Growing revenue, profitability, and share of wallet across assigned accounts.
• Identifying and securing new project opportunities, contract extensions, and long-term agreements.
• Leading commercial negotiations, tenders, pricing reviews, and contract renewals.
• Conducting regular business reviews and presenting performance, safety, and service outcomes.
• Collaborating with operations, logistics, branch teams, and specialist divisions to ensure seamless customer delivery.
• Monitoring market trends, competitor activity, and emerging customer opportunities.
• Maintaining accurate account plans, forecasts, pipeline activity, and CRM records.
• Championing safety leadership and promoting safe equipment and operational practices.

What We're Looking For

• Minimum 5 years' experience in key account management, strategic sales, business development, or a related B2B role.
• Proven success managing large customer accounts and delivering revenue and margin growth.
• Strong commercial acumen with experience negotiating contracts and long-term agreements.
• Exceptional relationship-building skills with the ability to engage and influence stakeholders at all levels.
• Strategic mindset with strong planning, forecasting, and opportunity management capability.
• High level of accountability, resilience, and customer focus.
• Experience in equipment hire, construction, industrial services, infrastructure, or a related industry will be highly regarded.
• Proficiency with CRM systems and structured sales methodologies.
• Excellent communication, presentation, and negotiation skills.
• A commitment to continuous learning, professional development, and workplace safety.

Benefits

• Income Protection Insurance - Peace of mind for you and your family.
• Employee Resource Groups - Supporting belonging, inclusion, and meaningful impact.
• Work-Life Balance & Perks - Support real balance with perks like wellness days to recharge, study leave for your development, and community service leave to give back.
• We invest in your career growth with financial support for study, professional industry memberships, and strong pathways for internal advancement.
• We support your health and wellbeing with access to AIA Vitality, Embrace and Teladoc services, plus our Employee & Family Assistance Program for confidential care whenever you need it.

United Rentals help connect communities, shape our cities, create possibilities, and provide product solutions as unique as our customers; so why wouldn't you want to make a difference by building your career with a global leader in equipment rental.

At United Rentals, we proudly welcome applications from current and former Defence Force members, reservists, and their families.

Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.

All offers of employment are subject to satisfactory drug and alcohol screening and national police check.