Merchant Technology Strategy & Operations Lead - APAC

UBER; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber is seeking an APAC Merchant Technology Strategy & Operations Lead to shape regional strategy for how restaurant partners receive and manage orders across Uber Eats in APAC. You will own the merchant technology ecosystem strategy, including tablets, merchant apps, POS systems and API integrations, partnering with Global Product and Engineering to influence roadmaps and investments.

You will lead cross-functional execution, build data-driven decision frameworks, and establish scalable

Qualifications

• Ability to evaluate technology investments balancing merchant value, feasibility, scalability and profitability.
• Experience with POS systems, APIs, merchant apps, tablets and integrations across large ecosystems.
• Proven track record of shaping product roadmaps or technology strategy in complex organizations.
• Experience leading cross-functional teams without direct authority.
• Strong analytical problem-solving and data-driven decision making.
• Execution excellence in translating strategy into scalable solutions and outcomes.

Responsibilities

• Define APAC's merchant technology strategy for ordering modalities (tablets, apps, POS, API integrations).
• Drive adoption and optimization to improve merchant experience, order reliability and cost-to-serve.
• Shape integration and partnership strategy with POS and tech partners to enable growth.
• Influence global product investments by building compelling business cases for APAC priorities.
• Build data-driven decision frameworks for channel adoption, reliability and economics.
• Establish scalable operating models for device lifecycle, quality, support and tech operations.
• Lead cross-functional execution with Global Product, Engineering, Commercial and Operations teams.

Skills

Strategic thinking

Cross-functional leadership

Analytical and problem-solving skills

Execution excellence

Commercial acumen

Tools

POS systems

APIs

Merchant applications

Tablet ecosystems

SaaS platforms

Enterprise integrations

Job description

Merchant Technology Strategy & Operations Lead - APAC

We are looking for anAPAC Merchant Technology Leadto shape and drive our regional strategy for how restaurant partners receive and manage orders across Uber Eats.

This role will own APAC's strategy across the merchant technology ecosystem, including tablets, merchant applications, POS systems and API integrations. You will identify opportunities to improve merchant experience, increase platform reliability, reduce operational costs and accelerate the adoption of scalable technology solutions.

Reporting to the Head of APAC Restaurant Operations, you will work closely with Global Product and Engineering teams, regional Commercial leaders and strategic technology partners to influence product roadmaps, shape technology investments and deliver measurable business outcomes.

This is a high-impact role requiring a combination of commercial acumen, technical understanding, strategic thinking and strong cross-functional leadership.

What You'll Do

• Define APAC's merchant technology strategy: Set the regional direction for ordering modalities, including the optimal mix of tablets, merchant applications, POS and API integrations across different merchant segments.
• Drive technology adoption and optimisation: Identify opportunities to improve merchant experience, order reliability, operational efficiency and cost-to-serve through technology adoption and migration.
• Shape integration and partnership strategy: Evaluate the POS and technology partner ecosystem, identify capability gaps and prioritise strategic integrations and partnerships that unlock merchant growth and scalability.
• Influence global product investment: Develop compelling business cases and represent APAC priorities in global Product and Engineering roadmap decisions.
• Build data-driven decision frameworks: Establish visibility into ordering channel adoption, reliability, integration performance and channel economics to inform strategic and investment decisions.
• Establish scalable operating models: Define regional standards, governance and processes for device lifecycle management, integration quality, merchant support and technology operations.
• Lead cross-functional execution: Partner with Global Product, Engineering, Product Operations, Commercial teams and local markets to align priorities and deliver complex regional initiatives.

What Success Looks Like

• Clear regional strategy: APAC has a defined merchant ordering technology strategy that informs global product priorities and investment decisions.
• Measurable business impact: Technology adoption improves merchant experience, order reliability, operational efficiency and profitability.
• Scalable technology ecosystem: Strategic integrations and partnerships expand merchant coverage and reduce operational complexity.
• Strong regional execution: Consistent standards, governance and operating models enable effective technology adoption across APAC.

What You'll Need

• Strong commercial and strategic acumen: Ability to evaluate technology investments and balance merchant value, technical feasibility, scalability and profitability.
• Merchant technology expertise: Experience across POS systems, APIs, merchant applications, tablet ecosystems, SaaS platforms or enterprise integrations.
• Technology partnership experience: Proven ability to develop strategic partnerships, navigate complex integrations and influence technology decisions.
• Analytical and problem-solving skills: Ability to structure ambiguous problems, evaluate trade-offs and translate insights into actionable strategies.
• Cross-functional leadership: Proven ability to influence Product, Engineering, Commercial and Operations teams without direct authority.
• Execution excellence: Ability to translate strategic priorities into scalable solutions and measurable business outcomes.

Preferred Experience

• 8+ years' experience in Product Management, Product Operations, Technical Partnerships, Solutions Engineering, Technical Programme Management or Strategy & Operations.
• Experience shaping product roadmaps, technology strategy or investment decisions within a complex organisation.
• Experience leading enterprise integrations, strategic technology partnerships or large-scale technology adoption programmes.
• Experience working across APAC or geographically distributed teams.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.