Merchant Technology Strategy & Operations Lead - APAC

Uber Technologies Inc.; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Uber Technologies Inc. seeks an APAC Merchant Technology Lead to shape the regional strategy for restaurant partner orders across Uber Eats. You will own APAC's merchant tech ecosystem—tablets, apps, POS, and API integrations—driving adoption, reducing costs, and improving reliability.

Reporting to the Head of APAC Restaurant Operations, you will collaborate with Global Product, Engineering, and regional teams to influence roadmaps and deliver measurable business outcomes in a high-impact role.

Qualifications

• Experience shaping technology strategy for merchant ecosystems (tablets, apps, POS, APIs).
• Ability to drive adoption, reduce costs and improve reliability.
• Proven cross-functional leadership across Product, Engineering and Operations.

Responsibilities

• Define APAC merchant technology strategy for ordering modalities and integrations.
• Drive adoption and optimization to improve merchant experience and cost-to-serve.
• Shape integration and partnership roadmap with POS and technology partners.

Skills

Merchant technology strategy

Cross-functional leadership

Data-driven decision making

Partnership management

API integrations

POS systems

Job description

About the Role

We are looking for anAPAC Merchant Technology Leadto shape and drive our regional strategy for how restaurant partners receive and manage orders across Uber Eats.

This role will own APAC's strategy across the merchant technology ecosystem, including tablets, merchant applications, POS systems and API integrations. You will identify opportunities to improve merchant experience, increase platform reliability, reduce operational costs and accelerate the adoption of scalable technology solutions.

Reporting to the Head of APAC Restaurant Operations, you will work closely with Global Product and Engineering teams, regional Commercial leaders and strategic technology partners to influence product roadmaps, shape technology investments and deliver measurable business outcomes.

This is a high-impact role requiring a combination of commercial acumen, technical understanding, strategic thinking and strong cross-functional leadership.

What You'll Do

• Define APAC's merchant technology strategy: Set the regional direction for ordering modalities, including the optimal mix of tablets, merchant applications, POS and API integrations across different merchant segments.
• Drive technology adoption and optimisation: Identify opportunities to improve merchant experience, order reliability, operational efficiency and cost-to-serve through technology adoption and migration.
• Shape integration and partnership strategy: Evaluate the POS and technology partner ecosystem, identify capability gaps and prioritise strategic integrations and partnerships that unlock merchant growth and scalability.
• Influence global product investment: Develop compelling business cases and represent APAC priorities in global Product and Engineering roadmap decisions.
• Build data-driven decision frameworks: Establish visibility into ordering channel adoption, reliability, integration performance and channel economics to inform strategic and investment decisions.
• Establish scalable operating models: Define regional standards, governance and processes for device lifecycle management, integration quality, merchant support and technology operations.
• Lead cross-functional execution: Partner with Global Product, Engineering, Product Operations, Commercial teams and local markets to align priorities and deliver complex regional initiatives.

What Success Looks Like

• Clear regional strategy: APAC has a defined merchant ordering technology strategy that informs global product priorities and investment decisions.
• Measurable business impact: Technology adoption improves merchant experience, order reliability, operational efficiency and profitability.
• Scalable technology ecosystem: Strategic integrations and partnerships expand merchant coverage and reduce operational complexity.
• Strong regional execution: Consistent standards, governance and operating models enable effective technology adoption across APAC.

What You'll Need

• Strong commercial and strategic acumen: Ability to evaluate technology investments and balance merchant value, technical feasibility, scalability and profitability.
• Merchant technology expertise: Experience across POS systems, APIs, merchant applications, tablet ecosystems, SaaS platforms or enterprise integrations.
• Technology partnership experience: Proven ability to develop strategic partnerships, navigate complex integrations and influence technology decisions.
• Analytical and problem-solving skills: Ability to structure ambiguous problems, evaluate trade-offs and translate insights into actionable strategies.
• Cross-functional leadership: Proven ability to influence Product, Engineering, Commercial and Operations teams without direct authority.
• Execution excellence: Ability to translate strategic priorities into scalable solutions and measurable business outcomes.

Preferred Experience

• 8+ years' experience in Product Management, Product Operations, Technical Partnerships, Solutions Engineering, Technical Programme Management or Strategy & Operations.
• Experience shaping product roadmaps, technology strategy or investment decisions within a complex organisation.
• Experience leading enterprise integrations, strategic technology partnerships or large-scale technology adoption programmes.
• Experience working across APAC or geographically distributed teams.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.