Merchant Support Specialist - Customer Care & Onboarding

Global-e; Melbourne; Ibrido; AUD 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company is seeking an experienced Merchant Support Agent based in Melbourne to deliver exceptional service to merchants. Responsibilities include client service, onboarding training, and troubleshooting technical issues. The ideal candidate has strong communication skills, a problem-solving mindset, and experience in a client-facing role. This full-time position offers a hybrid working arrangement, requiring office presence three days a week.

Competenze

• Previous experience in a client-facing role focused on service.
• Strong problem-solving and analytical skills.
• Basic technical support experience preferred.
• Excellent communication skills in English.

Mansioni

• Provide front-line service to merchants and end customers.
• Onboard and train merchants on internal platforms.
• Troubleshoot basic technical issues with accounts.
• Ensure KPIs and daily tasks are met.
• Identify and investigate recurring issues.

Conoscenze

Client-facing service

Problem-solving

Communication

Descrizione del lavoro

A leading e-commerce company is seeking an experienced Merchant Support Agent based in Melbourne to deliver exceptional service to merchants. Responsibilities include client service, onboarding training, and troubleshooting technical issues. The ideal candidate has strong communication skills, a problem-solving mindset, and experience in a client-facing role. This full-time position offers a hybrid working arrangement, requiring office presence three days a week.