Mental Health Clinic Front Desk - Part-Time & Flexible Hours

Pitstop Health; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Job summary

Pitstop Health in Upper Mount Gravatt, Brisbane is looking for a friendly Medical Receptionist to join our administrative team on a casual/part-time basis (roughly 24–28 hours per week).

You will be the first point of contact for patients, manage appointments and enquiries, handle payments and Medicare billing, and support clinicians with scheduling and records. Prior medical reception experience is valued, but a strong customer service background and computer literacy are just as important.

Qualifications

• Experience in medical reception preferred but not required.
• Strong customer service background and computer literacy.
• Willingness to learn and grow with the practice.

Responsibilities

• Welcoming patients and families with warmth and professionalism.
• Managing appointments, enquiries, and communications across channels.
• Processing payments, Medicare claims and billing enquiries.
• Supporting clinicians with scheduling and admin tasks.
• Maintaining accurate patient records and confidentiality.
• Collaborating with admin team to ensure smooth daily operations.

Skills

Customer service

Computer skills

Communication

Willingness to learn

Tools

Medicare billing software

Practice management software

Appointment scheduling systems

Job description

Pitstop Health in Upper Mount Gravatt, Brisbane is looking for a friendly Medical Receptionist to join our administrative team on a casual/part-time basis (roughly 24–28 hours per week).

You will be the first point of contact for patients, manage appointments and enquiries, handle payments and Medicare billing, and support clinicians with scheduling and records. Prior medical reception experience is valued, but a strong customer service background and computer literacy are just as important.