Casual/Part-Time Medical Receptionist

Pitstop Health; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Job summary

Pitstop Health in Upper Mount Gravatt, Brisbane is looking for a friendly Medical Receptionist to join our administrative team on a casual/part-time basis (roughly 24–28 hours per week).

You will be the first point of contact for patients, manage appointments and enquiries, handle payments and Medicare billing, and support clinicians with scheduling and records. Prior medical reception experience is valued, but a strong customer service background and computer literacy are just as important.

Qualifications

• Experience in medical reception preferred but not required.
• Strong customer service background and computer literacy.
• Willingness to learn and grow with the practice.

Responsibilities

• Welcoming patients and families with warmth and professionalism.
• Managing appointments, enquiries, and communications across channels.
• Processing payments, Medicare claims and billing enquiries.
• Supporting clinicians with scheduling and admin tasks.
• Maintaining accurate patient records and confidentiality.
• Collaborating with admin team to ensure smooth daily operations.

Skills

Customer service

Computer skills

Communication

Willingness to learn

Tools

Medicare billing software

Practice management software

Appointment scheduling systems

Job description

Medical Receptionist (Casual/Part-Time) – 24–28 Hours/Week

Pitstop Health | Upper Mount Gravatt, Brisbane

At Pitstop Health, we believe that great patient care starts from the moment someone contacts our clinic. We're looking for a friendly, organised, and enthusiastic Medical Receptionist to join our administrative team.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a collaborative environment, and is keen to learn and grow with us over the long term.

Previous medical reception experience is highly regarded, but not essential. We're equally interested in candidates with strong customer service backgrounds, excellent computer skills, and a genuine willingness to learn.

About the Role

As part of our front-of-house team, you'll play an important role in creating a positive experience for our patients, families, and clinicians.

Your day-to-day responsibilities will include:

Welcoming patients and families with warmth, empathy, and professionalism.

Managing appointments, enquiries, and communications via phone, email, and in person.

Processing payments, Medicare claims, and general billing enquiries.

Supporting clinicians with scheduling, referrals, and administrative tasks.

Maintaining accurate patient records and handling confidential information.

Working collaboratively with the wider administration team to ensure smooth daily clinic operations.

About You

We're looking for someone who brings the right attitude, initiative, and commitment to providing excellent service.

Previous experience in customer service, hospitality, retail, reception, or another customer-facing role.

Strong computer literacy and confidence learning new software and digital systems.

Excellent communication and interpersonal skills, with a friendly and professional manner.

Strong organisational skills, attention to detail, and the ability to manage competing priorities.

A proactive, adaptable approach and willingness to help wherever needed.

Empathy, discretion, and an understanding of the importance of patient confidentiality.

A genuine desire to learn, contribute to the team, and develop professionally.

Highly regarded:

Previous experience in medical reception or healthcare administration.

Familiarity with Medicare billing, medical practice management software, or appointment scheduling systems.

Experience working in a multidisciplinary healthcare environment.

What We Offer

A welcoming, collaborative, and supportive team environment.

Comprehensive onboarding and training to help you succeed.

Opportunities to develop your skills and grow alongside an expanding practice.

A positive workplace culture that values teamwork, initiative, and continuous improvement.

Meaningful work supporting patients and families accessing mental healthcare.

Employment: Casual/Part-Time

Hours: Approximately 24–28 hours per week, with potential for additional shifts.

Availability: Flexible rostering across Monday to Friday. Candidates with availability across all five weekdays are strongly preferred.

Remuneration: Award-based, remuneration discussed according to experience and applicable entitlements.

Commencement: As soon as possible

We're ideally looking for someone who can commit to the role long-term and become a valued part of our growing team.