Membership Specialist (Mandarin Speaking)

Crown Resorts Limited; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Uniform provided

Complimentary meals at staff cafe

Staff discounts across Crown hotels &餐

Career development opportunities

Safe transport support

Job summary

Crown Resorts Limited is seeking a Membership Specialist to support onboarding of Crown Sydney members and deliver a customer-focused experience in a highly regulated environment.

You will guide guests through membership applications, perform identity checks, and maintain accurate records while complying with AML/CTF, KYC and privacy requirements. A front-line role with data integrity at its core.

Qualifications

• Experience in a customer-facing role such as onboarding, registration, rewards and loyalty, front office, reservations, reception, banking, financial services or hotel operations.
• Strong attention to detail and accuracy in data entry, record management, and reporting.
• Ability to obtain and maintain appropriate Casino Employee Licences, including probity and credit clearance.

Responsibilities

• Guide guests through the membership application process and conduct identity verification.
• Maintain accurate records and ensure compliance with AML/CTF, KYC and privacy requirements.
• Facilitate membership onboarding, including applications and screening processes.
• Balance exceptional guest service with regulatory obligations and data integrity.

Skills

Customer service

Data accuracy

Regulatory compliance

Mandarin helpful

Tools

CRM software

Job description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The full-time Membership Specialist supports the onboarding of Crown Sydney members by delivering a customer-focused experience while ensuring compliance with relevant policies and procedures. As a frontline representative of our Membership team, you will guide guests through the membership application process, conduct identity and verification checks, and maintain accurate records in a highly regulated environment. Deliver outstanding customer service, ensuring every interaction is welcoming, professional, and aligned with Crown’s values. Facilitate membership onboarding, including identity verification, membership applications, and relevant screening processes in accordance with regulatory requirements. Accurately validate customer information and documentation while maintaining the highest standards of compliance. Ensure data accuracy through diligent record-keeping, reporting, and system management. Operate as a trusted frontline representative, balancing exceptional guest service with regulatory obligations. Knowledge of compliance frameworks such as AML/CTF, KYC, and Privacy is advantageous but not essential.

About You

• Experience in a customer-facing role such as onboarding, registration, rewards and loyalty, front office, reservations, reception, banking, financial services or hotel operations.
• Passionate about delivering exceptional customer service.
• Strong attention to detail and accuracy in data entry, record management, and reporting.
• Demonstrated ability to work within regulated environments where compliance and accuracy are critical.
• Strong computer literacy with the ability to confidently navigate multiple systems.
• Comfortable working in a fast-paced, high-volume frontline environment.
• Excellent verbal and written communication skills, with a collaborative team mindset.
• Ability to obtain and maintain appropriate Casino Employee Licences, including probity and credit clearance.
• Proficiency in Mandarin or another second language is highly regarded.
• Flexibility to work a rotating roster across a 24/7 operation, including day, evening and overnight shifts.
• Commitment to peak trade shifts on Friday, Saturday, and Sunday, plus one additional weekday.

What We Offer You

• Fitted work uniform supplied and cleaned for you.
• Complimentary meals provided at our on-site staff restaurant.
• Enjoy a supportive and inclusive workplace culture.
• Join a world-class team in a venue renowned for luxury and excellence.
• Opportunities to develop your skills within a large Membership team and explore future career pathways across Crown.
• Generous discounts available across Crown hotels and restaurants nationwide.
• Access exclusive offers through our corporate partners in insurance, health and wellbeing, banking, finance, and parking.
• Safe transport support for team members working late-night and early-morning shifts outside public transport operating hours.

Must have full unrestricted working rights in Australia to be considered.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.