Customer Experience & Service Transformation Lead
Willoughby City Council
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Job summary
Willoughby City Council is seeking a Customer Experience and Service Transformation Team Leader to drive a strategic program across the council, delivering enhanced customer outcomes and streamlined services for residents. The role sits within a dynamic, collaborative environment in Sydney's Willoughby area, offering opportunities to influence service design and delivery.
You will work with cross‑functional teams to shape the customer journey, embed transformation initiatives, and mentor staff
Job description
Willoughby City Council is seeking a Customer Experience and Service Transformation Team Leader to drive a strategic program across the council, delivering enhanced customer outcomes and streamlined services for residents. The role sits within a dynamic, collaborative environment in Sydney's Willoughby area, offering opportunities to influence service design and delivery.
You will work with cross‑functional teams to shape the customer journey, embed transformation initiatives, and mentor staff
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