Senior Customer Experience & Service Transformation Lead

Willoughby City Council; Willoughby; Presencial; AUD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Willoughby City Council is seeking a Senior Customer Experience and Service Transformation Officer to drive practical improvements for residents and businesses. You will lead cross‑Council collaboration, shape service design and delivery, and deliver outcomes that enhance life in Willoughby.

Based in our thriving Sydney hub, you will work with a dynamic, diverse team committed to a customer‑centred approach and continuous transformation across the organisation, empowering you to grow your career.

Descripción del empleo

Willoughby City Council is seeking a Senior Customer Experience and Service Transformation Officer to drive practical improvements for residents and businesses. You will lead cross‑Council collaboration, shape service design and delivery, and deliver outcomes that enhance life in Willoughby.

Based in our thriving Sydney hub, you will work with a dynamic, diverse team committed to a customer‑centred approach and continuous transformation across the organisation, empowering you to grow your career.