Membership Officer - Union Member Services & Data

Electrical Trades Union; Sydney; On-site; AUD 66,000 - 80,000; Full time

Benefits offered by this job

Starting salary AUD 72,781.80

5 weeks annual leave with 20% leave加载

12 paid rostered days off

Superannuation that increases with yrs

Health allowance

Paid union picnic day

Job summary

Electrical Trades Union NSW/ACT is seeking a Membership Officer to join the membership and administrative team in the CBD Sydney office. You will support members with accurate records, timely service and smooth administration while assisting with member engagement and data maintenance across the CRM and Excel systems.

The role reports to the Membership Coordinator and involves day-to-day duties across data integrity, stakeholder support, and communications with members and organisers.

Qualifications

• Maintaining accurate and up‑to‑date member records using CRM (iMIS) and Excel.
• High-level customer service skills and ability to manage priorities.

Responsibilities

• Maintain member records and ensure data quality across systems.
• Liaise with organisers regarding member status, arrears and lists.
• Assist with reconciliations, refunds and payment issues.
• Prepare reports for the Secretary and senior leadership.

Skills

Data integrity

Customer service

CRM systems

Attention to detail

Communication

Tools

iMIS

Excel

Job description

Electrical Trades Union NSW/ACT is seeking a Membership Officer to join the membership and administrative team in the CBD Sydney office. You will support members with accurate records, timely service and smooth administration while assisting with member engagement and data maintenance across the CRM and Excel systems.

The role reports to the Membership Coordinator and involves day-to-day duties across data integrity, stakeholder support, and communications with members and organisers.