Customer & Member Support Officer

Beaumont People; Sydney; Hybrid; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Salary sacrificing

Professional development budget

Wellbeing initiatives

Job summary

Qualifications

• Experience in customer service, membership, administration or client support roles delivering high-quality experiences.
• Sound computer skills including MS Office and CRM systems.
• Strong attention to detail with accuracy in data entry and record management.
• Excellent written and verbal communication; able to manage sensitive queries.

Responsibilities

• Serve as the first point of contact for inbound enquiries across membership, courses, events and webinars.
• Maintain CRM, membership administration, learner enrolments and financial transactions with accuracy.
• Resolve enquiries from initial contact through to resolution, minimising handoffs and ensuring a positive member experience.
• Collaborate with internal stakeholders to resolve issues and improve service delivery outcomes.

Skills

Customer service

CRM systems

Data entry

Written & verbal communication

Tools

MS Office Suite

Job description

Customer & Member Support Officer | NFP Member Association

• Full Time, Permanent | Sydney CBD, NSW (WFH & WFO)
• Hybrid working, 2 days in office and 3 days from home
• $75,000 to $80,000 + Super

About the Organisation

Our client is a well-established national membership association, supporting professionals through education, community and advocacy. With a strong reputation and a loyal membership base, the organisation is focused on building the capability and connection of its members throughout their careers.

About the Role

In this role you will be the first point of contact for all inbound enquiries across membership, courses, events and webinars. You'll take ownership of enquiries from first contact through to resolution while delivering a high-quality member experience.

You’ll also manage CRM updates, membership administration, learner enrolments and financial transactions. This role suits someone who enjoys building relationships, solving problems and delivering personalised support.

Key Responsibilities

• Act as the first point of contact for inbound enquiries, delivering a professional and personalised experience
• Manage and resolve enquiries relating to membership, courses, events, webinars and general enquiries
• Take ownership of enquiries from initial contact through to resolution, minimising handoffs and delivering a positive member experience
• Maintain and update CRM and client reporting data to support accuracy and integrity
• Manage membership subscriptions and process learner enrolments across public, in-house and scholarship programs
• Process financial transactions, including invoicing, payments and refunds with a high degree of accuracy
• Collaborate with internal stakeholders to resolve issues, appropriately direct sales enquiries and improve service delivery outcomes

About You

• Demonstrated experience in a customer service, membership, administration or client support role where delivering a high-quality customer experience was a priority.
• Sound computer skills, including MS Office Suite and CRM systems, with the ability to quickly adapt to new technologies
• Strong attention to detail, with proven accuracy across data entry, financial processing and record management
• Strong written and verbal communication skills
• Sound judgement and problem-solving skills to manage complex or sensitive queries
• Ability to manage competing deadlines and prioritise workload
• Call or contact centre experience is desirable

Why You'll Love It

• Join a supportive, well-connected team with regular social and wellbeing initiatives
• Access salary sacrificing, and a dedicated professional development budget
• Enjoy additional leave options, and wellbeing support
• Hybrid working arrangements with flexibility as you settle into the role
• Gain exposure across customer experience, membership, education and finance processes within a national association

At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require any reasonable adjustments throughout the recruitment process, please let us know how we can support you.