Membership Officer

Body Fit Training; Blacktown; On-site; AUD 50,000 - 70,000; Full time

Job summary

Bodyfit is seeking a Membership Officer to join our team in Blacktown, Emerton and Marrickville, Australia. The role focuses on membership sales, lead generation, member engagement and retention to boost the club's performance and member experience.

This result-focused position offers commission opportunities and the chance to contribute across day-to-day member activities while working with a friendly team in a dynamic fitness community.

Qualifications

• Loves working with people and builds rapport quickly.
• Strong customer service and sales mindset.
• Comfortable starting conversations.
• Confident making outbound calls and following up leads.
• Proactive and looks for opportunities rather than waiting for them.
• Strong communication and organisational skills.
• Ability to work independently and take ownership of tasks.
• Reliable, accountable and solutions-focused.
• Enjoys working towards individual and team goals.
• Brings positive energy to the club.
• Experience in sales, customer service, hospitality, retail, membership or another customer-facing environment would be highly regarded.

Responsibilities

• Managing membership enquiries across walk-ins, phone, online and referrals.
• Conducting club tours, consultations, trials and membership appointments.
• Converting enquiries into new Bodyfit members.
• Following up leads through phone, SMS and email.
• Proactively generating new leads and referral opportunities.
• Participating in local outreach, promotions, events and community activities.
• Building genuine relationships with existing members.
• Assisting members with general membership and account enquiries.
• Promoting Personal Training, Reformer Pilates, Group Fitness and other Bodyfit services.

Skills

People skills

Customer service

Sales mindset

Outbound calling

Organisational skills

Independent

Job description

Bodyfit is looking for a Membership Officer to join the team and help create an exceptional experience for members while driving the growth and performance of the club. You'll be involved across membership sales, lead generation, member engagement, retention and the day-to-day member experience. You'll be one of the key faces of Bodyfit and will play an active role in the performance of the club.

This is a result-focused role with commission opportunities, giving you the ability to increase your earnings by delivering strong results.

We're currently hiring for this role at: Blacktown, Emerton and Marrickville.

Key responsibilities

• Managing membership enquiries across walk-ins, phone, online and referrals
• Conducting club tours, consultations, trials and membership appointments
• Converting enquiries into new Bodyfit members
• Following up leads through phone, SMS and email
• Proactively generating new leads and referral opportunities
• Participating in local outreach, promotions, events and community activities
• Building genuine relationships with existing members
• Assisting members with general membership and account enquiries
• Promoting Personal Training, Reformer Pilates, Group Fitness and other Bodyfit services

About you

• Loves working with people and can build rapport quickly
• Has a strong customer service and sales mindset
• Is comfortable starting conversations
• Is confident making outbound calls and following up leads
• Is proactive and looks for opportunities rather than waiting for them
• Has strong communication and organisational skills
• Can work independently and take ownership of tasks
• Is reliable, accountable and solutions-focused
• Enjoys working towards individual and team goals
• Brings positive energy to the club
• Experience in sales, customer service, hospitality, retail, membership or another customer-facing environment would be highly regarded.