Membership & Engagement Coordinator

The Royal Sydney Golf Club; New South Wales; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff wellbeing program

Daily staff meals

Learning & development opportunities

Additional Special Recreation Leave

17.5% loading on Annual Leave and SRL

Staff discount on purchases

Job summary

The Royal Sydney Golf Club is seeking a Membership Officer in New South Wales to assist with daily Membership team operations and support strategic initiatives. You will interact with members and internal departments with a professional, personable approach in line with the Club’s values.

You will manage member enquiries, coordinate onboarding, assist with nominations, and support events, reporting, and process improvements while ensuring accuracy and timely communications.

Qualifications

• Well-developed written, verbal and interpersonal communication skills with a strong customer service focus.
• Exceptional attention to detail.
• The ability to interpret large data sets and work confidently with both qualitative and quantitative data.
• Highly developed organisational and time management skills with the ability to meet deadlines and manage conflicting priorities.

Responsibilities

• Support the Membership team across all Member communication activities, including annual processes, Reciprocal Club protocols, and in-person and written correspondence, ensuring information is consistently accurate, timely, and professional.
• Manage day-day membership enquiries and requests from initial contact through to resolution, escalating complex or sensitive matters to the Membership Manager as appropriate.
• Support the annual new member intake and onboarding process, including coordinating notices, welcome materials, Club tours, welcome events and ongoing engagement initiatives.
• As part of the member nomination process, collate and coordinate candidate documentation and prepare accurate files and supporting materials for the Membership Nominations Review Sub-Committee.
• Support the Membership and Events team in the creation, planning and delivery of events, activities and experiences for existing, new and prospective members.
• Collect, track and prepare membership data to support Club reporting, analysis and decision-making.
• Provide administrative support for the Membership team including coordinating various meetings, creating templates and the preparing relevant supporting documentation.
• Develop and maintain standard operating procedures, templates and electronic filing systems, and proactively identify opportunities to streamline processes and improve efficiency.
• Collaborate with internal departments on the development, improvement and delivery of membership-related projects and initiatives as required.
• Demonstrated experience in a membership, relationship management, operations or similarly process-driven environment, with evidence of independently managing responsibilities and delivering work through to completion.
• Well-rounded computer literacy including Microsoft Excel, Word and Outlook.
• Well-developed written, verbal and interpersonal communication skills with a strong customer service focus.
• Exceptional attention to detail.
• The ability to interpret large data sets and work confidently with both qualitative and quantitative data.
• Highly developed organisational and time management skills with the ability to meet deadlines and manage conflicting priorities.

Skills

Communication skills

Attention to detail

Data interpretation

Time management

Customer service focus

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The Royal Sydney Golf Club is seeking a Membership Officer in New South Wales to assist with daily Membership team operations and support strategic initiatives. You will interact with members and internal departments with a professional, personable approach in line with the Club’s values.

You will manage member enquiries, coordinate onboarding, assist with nominations, and support events, reporting, and process improvements while ensuring accuracy and timely communications.