Member Support & Administration Officer

Transport Workers Union of Australia; City of Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

The Transport Workers Union of Australia is seeking a Member Support & Administration Officer to assist the day-to-day operations of a dynamic Member Services Centre in Brisbane. You will manage member records, handle inquiries via phone, email, and in person, and coordinate delegate training sessions while using CRM systems and Microsoft Office to support our stakeholders.

This full-time role offers 15% superannuation, a competitive salary, and a collaborative team focused on improving member

Qualifications

• Strong data entry skills with high accuracy.
• Excellent interpersonal and phone etiquette.
• Proactive, self-driven with ability to manage multiple tasks.
• Proficiency with CRM systems and Microsoft Office.
• Commitment to labour values.

Responsibilities

• Maintain accurate member records and profiles.
• Provide member support via phone, email, and in-person.
• Coordinate delegate training logistics.
• Assist with general administrative duties.
• Support union events and campaigns.

Skills

Data entry

Interpersonal skills

CRM systems

Microsoft Office

Team player

Customer service

Labour values

Tools

CRM systems

Microsoft Office

Job description

Transport Workers Union of Australia – Murarrie QLD

The Transport Workers’ Union of Australia (TWU) is one of Australia’s leading campaigning trade unions, holding some of the biggest companies in the world to account over their treatment of workers, such as Qantas, Amazon and the supermarket giants.

The TWU is seeking a Member Support & Administration Officer to assist the day-to-day functions of a dynamic Member Services Centre. A competitive salary is on offer to the successful candidate.

The successful candidate

Strong data entry skills and attention to detail

Exceptional interpersonal skills with a strong emphasis on member service and professional phone etiquette

Proactive and self-driven approach to work, capable of managing multiple demands in a dynamic role

Proficiency in using a variety of IT programs and applications, including Customer Relationship Management (CRM) systems, Microsoft programs and external websites as required for the role

As a people person, you will be service-driven, a team player and happy to roll up your sleeves to support internal and external stakeholders

Commitment to labour values

Primary responsibilities

Maintain accurate records of member interactions and membership information, including comprehensive data entry tasks such as creating membership profiles, updating contact information, payment records, workplace details, and any other pertinent information

Provide exceptional support to our members and extend the same level of support to all relevant stakeholders through a diverse range of communication channels, including phone, email, written correspondence, and occasionally face-to-face interactions, demonstrating empathy for the various challenges workers may face in their employment relationship

Liaise with delegates, and assist with arrangements and logistics for delegate training sessions

Assist with general administrative duties and office support

Collaborate with team members to handle ad-hoc tasks as required

Promote and assist in organising union events and campaigns designed to enhance member engagement and participation

This is a full-time position (9am - 5pm), based at our Murarrie office in Brisbane. Free onsite parking is available, along with a competitive package that includes 15% superannuation, 20% leave loading and rostered days off.