Membership & Data Coordinator - Supporting Seniors

NTCOSS; Darwin; Hybrid; AUD 30,000 - 45,000; Part time

Benefits offered by this job

Three weeks Christmas shutdown leave

TOIL available

Job summary

COTA NT is seeking a part-time Membership Officer in Darwin to support membership services, Seniors Card administration and database upkeep. You will process applications, maintain databases, respond to enquiries and help seniors access benefits, with close collaboration with the CEO and Seniors Card Manager.

This role focuses on accurate data entry, high-quality service, and timely renewals, delivering tangible community benefits for thousands of Territorians.

Qualifications

• Mature person with excellent data entry and database administration skills.
• Strong attention to detail and accuracy.
• Excellent telephone and customer service skills.
• Clear and professional verbal communication.
• Good listening and interpersonal skills.
• Strong Microsoft Office skills, particularly Excel.
• Good organisational and time-management skills.
• The ability to work independently while contributing positively to a team.
• The ability to remain calm and professional when working under pressure.
• A genuine commitment to providing quality service to older Territorians.

Responsibilities

• Processing Seniors Card and participating business applications
• Maintaining accurate and up-to-date membership databases
• Entering, checking and cleaning data to ensure database accuracy and integrity
• Responding to enquiries from members, seniors, businesses and the community
• Providing information about Seniors Card benefits and COTA NT membership
• Assisting with membership renewals and liaising with the Bookkeeper regarding membership payments
• Maintaining database security and supporting data archiving
• Troubleshooting database issues and assisting with database improvements
• Managing monthly birthday acknowledgements for members turning 80, 90 and 100
• Updating records relating to deceased members

Skills

Data entry

Attention to detail

Customer service

Verbal communication

Interpersonal skills

Organizational skills

Time management

Independent work

Calm under pressure

Team collaboration

Tools

Excel

Job description

COTA NT is seeking a part-time Membership Officer in Darwin to support membership services, Seniors Card administration and database upkeep. You will process applications, maintain databases, respond to enquiries and help seniors access benefits, with close collaboration with the CEO and Seniors Card Manager.

This role focuses on accurate data entry, high-quality service, and timely renewals, delivering tangible community benefits for thousands of Territorians.