Membership Officer

Victorian Allied Health Professionals Association; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

The Victorian Allied Health Professionals Association (VAHPA) is seeking a Membership Officer to manage day-to-day membership administration and support. You will process memberships and changes, keep accurate records, answer enquiries and assist members with membership-related and workplace matters.

Strong IT and digital skills are essential as the role relies on databases, payment systems and other digital platforms.

Qualifications

• Experience in membership administration or similar role.
• Strong IT skills and ability to learn new software.
• Excellent written and verbal communication.

Responsibilities

• Process memberships and membership changes.
• Maintain accurate membership and payment records.
• Respond to enquiries and assist members with workplace matters.
• Provide friendly, professional service as first point of contact.
• Support organising and campaigning activities and events.

Skills

Membership management

Customer service

Data entry

Tools

Membership database

Payment systems

CRM software

Job description

The Victorian Allied Health Professionals Association (VAHPA) is looking for an organised, member-focused and technically confident and proficient MembershipOfficer to join our team.

VAHPA is the specialist union representing Allied Health Professionals across Victoria. We organise to improve the wages, conditions, professional recognition and working lives of allied health professionals and to build a stronger voice for allied health across the Victorian health system.

ABOUT THE ROLE

The MembershipOfficer plays a central role in the day-to-day administration and support of VAHPA's growing membership.

You will be responsible for processing memberships and membership changes, maintaining accurate membership and payment records, responding to enquiries and helping members and prospective members with membership-related and workplace matters.

As an important first point of contact with VAHPA, you provide members with friendly, professional and efficient service and answer workplace or industrial enquiries or refer these to the appropriate VAHPA team.

Strong IT and digital skills are also an important part of the role. Much of VAHPA's membership administration relies on databases and interconnected digital systems. You will work extensively with our membership database, payment and communications systems, electronic distribution lists and other digital platforms.

We're looking for someone who is confident with technology and enjoys working with systems and data. You do not need to be an IT specialist, but you should be comfortable learning new software, troubleshooting routine problems, identifying data and systems issues and understanding how information moves between different systems.

The role also provides administrative and practical support to VAHPA's organising and campaigning work, helping our organisers access accurate membership and workplace information and supporting meetings, training, campaigns, rallies and other union activities.

NEXT STEPS

Applications close at 5pm Thursday November 12.

VAHPA is committed to diversity and inclusion and encourages applications from people with diverse backgrounds and experiences.