Membership Growth Specialist - Guest Experience

Belgravia Group; Gympie Regional; On-site; AUD 42,000 - 60,000; Full time

Job summary

Belgravia Leisure is seeking a Guest Experience Officer in Australia to drive new membership sales for Health and Fitness and Learn to Swim. You will meet enrolment targets while delivering exceptional customer service and a memorable guest experience.

You will work weekends, bring strong communication skills, and possess qualifications in first aid, CPR, and background checks. The role emphasizes teamwork, integrity, and a customer‑first mindset.

Qualifications

• Experience in delivering strong customer experience and sales.
• Ability to work in a team to achieve targets.
• Knowledge of sales KPIs and consumer service processes.

Responsibilities

• Achieve set daily sales targets.
• Provide exceptional guest experience in person and by phone.
• Handle enquiries with accurate information and an excellent customer journey.
• Conduct tours to convert prospects to memberships.
• Process memberships and data entry per procedures.
• Maintain knowledge of centre services and activities.
• Apply cash handling and POS operations.
• Demonstrate Belgravia Leisure values.

Skills

Sales experience

Customer service

Interpersonal skills

Targets driven

Team collaboration

Education

First Aid Level 2

CPR

Working with Children Check

National Police Check

Customer service experience

Job description

Belgravia Leisure is seeking a Guest Experience Officer in Australia to drive new membership sales for Health and Fitness and Learn to Swim. You will meet enrolment targets while delivering exceptional customer service and a memorable guest experience.

You will work weekends, bring strong communication skills, and possess qualifications in first aid, CPR, and background checks. The role emphasizes teamwork, integrity, and a customer‑first mindset.