Guest Experience & Sales Leader

Belgravia Group; Sunshine Coast Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Belgravia Leisure seeks a Sales & Guest Experience Manager on the Sunshine Coast to lead a passionate guest experience team and drive member enrolment sales targets while delivering outstanding service to all guests.

You will recruit, train and develop staff, collaborate with the Centre Manager to set growth targets, manage rosters and cash handling, and ensure high-quality guest interactions both in person and via phone.

Qualifications

• Leads guest experience team and delivers exceptional service.
• Drives member enrolment sales targets and revenue growth.

Responsibilities

• Recruit, train and develop staff for guest services.
• Collaborate with Centre Manager to set growth targets and strategy.
• Manage rosters and cash handling with accuracy.
• Ensure high-quality guest interactions in person and over the phone.

Skills

Guest experience

Sales targets

Staff training

Roster management

Cash handling

Customer service

Team leadership

Job description

Belgravia Leisure in Australia is seeking a Sales & Guest Experience Manager to lead a passionate guest experience team, drive member enrolment sales targets and deliver exceptional service to all guests.

You will recruit, train and develop staff, collaborate with the Centre Manager to set growth targets, manage rosters and cash handling, and ensure high-quality guest interactions both in person and via phone.