Membership Growth & Guest Experience Specialist

Belgravia Leisure; Bendigo; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Video interview option

Accessibility supported recruitment

Job summary

Belgravia Leisure’s Gurri Wanyarra Wellbeing Centre in Kangaroo Flat seeks a Guest Experience Officer to drive membership sales and provide outstanding service to members and guests. You will engage with customers, answer questions, give tours, and process sign-ups while representing our values in a busy fitness and aquatic facility.

You will work with a friendly team to deliver a welcoming guest experience on weekends and after-hours.

Qualifications

• At least 2 years’ experience in delivering customer service and sales.
• Current First Aid certificate.
• Current CPR certificate.
• Working with Children Check (or equivalent).
• National Police Check completed.
• Willing to acquire any missing qualifications.

Responsibilities

• Achieve set sales targets on a daily basis.
• Provide exceptional guest experience in person and over the phone.
• Provide accurate information to prospective members and handle enquiries.
• Conduct tours to convert prospects into memberships.
• Process memberships and data entry per company policy.
• Maintain knowledge of all centre services and activities.
• Apply cash handling principles and use POS systems.

Skills

Sales

Customer service

Lead generation

Communication

Teamwork

Education

First Aid Certificate (Level 2)

CPR

Working with Children Check

National Police Check

Customer service and sales experience

Tools

POS systems

Data entry

Job description

Belgravia Leisure’s Gurri Wanyarra Wellbeing Centre in Kangaroo Flat seeks a Guest Experience Officer to drive membership sales and provide outstanding service to members and guests. You will engage with customers, answer questions, give tours, and process sign-ups while representing our values in a busy fitness and aquatic facility.

You will work with a friendly team to deliver a welcoming guest experience on weekends and after-hours.