Membership Growth & Guest Experience Lead

Belgravia Health and Leisure Group Pty Ltd; Australia; Remote; AUD 60,000 - 80,000; Full time

Job summary

Belgravia Leisure is seeking a Guest Experience Officer at VIC, Fawkner Leisure Centre. You will drive new memberships for Health and Fitness and Learn to Swim, meeting pre-sales targets and KPIs while delivering exceptional customer service and a strong guest experience.

You will lead tours, handle enquiries, and process memberships with accuracy, using POS systems and cash handling practices, all while embodying our CORE values.

Qualifications

• Experience in sales and customer service with targets.
• Ability to communicate clearly and build rapport with customers.
• Experience in handling enquiries and providing accurate information.
• Knowledge of POS and cash handling practices.
• Ability to tour facilities and turn leads into memberships.

Responsibilities

• Achieve daily sales targets for memberships and programs.
• Provide exceptional guest experience in person and via phone.
• Handle enquiries with accurate information per processes.
• Conduct tours to convert prospects to subscriptions.
• Process memberships and data entry according to policy.
• Maintain knowledge of all centre services and activities.
• Demonstrate Belgravia C.L.E.A.R values in actions.

Skills

Sales experience

Customer service

Communication skills

Cash handling

POS systems

Team collaboration

Negotiation

Education

First Aid Certificate (Level 2)

CPR

Working with Children Check

National Police Check

Tools

POS software

Job description

Belgravia Leisure is seeking a Guest Experience Officer at VIC, Fawkner Leisure Centre. You will drive new memberships for Health and Fitness and Learn to Swim, meeting pre-sales targets and KPIs while delivering exceptional customer service and a strong guest experience.

You will lead tours, handle enquiries, and process memberships with accuracy, using POS systems and cash handling practices, all while embodying our CORE values.