Membership Growth & Customer Experience Lead

Aligned Leisure; Bass Coast Shire; On-site; AUD 52,000 - 66,000; Full time

Job summary

Aligned Leisure in Victoria is seeking a Customer-focused Membership Services Officer to drive membership growth and deliver exceptional front-of-house experiences across Bass Coast Leisure facilities.

You will engage with prospective and existing members, convert enquiries into memberships, support member retention initiatives and mentor the Customer Experience Officer team to foster a high-performing, customer-centred culture.

Qualifications

• Experience in customer service, sales or a membership-based environment.
• Strong communication and relationship-building skills.
• Excellent organisational and time management skills with strong attention to detail.
• A current Working with Children Check (Employee) or willingness to obtain.
• A current First Aid and CPR Certificate, or willingness to obtain before commencing employment.

Responsibilities

• Driving membership sales through proactive lead generation, follow-up and enquiry conversion.
• Building strong relationships with new and existing members to support retention and member satisfaction.
• Conducting facility tours and guiding customers through the membership journey.
• Providing exceptional front-of-house customer service and responding to customer enquiries across all programs and services.
• Identifying upselling and cross-selling opportunities that meet customer needs.
• Supporting membership campaigns, referrals and customer engagement initiatives.
• Maintaining accurate membership records and completing administrative tasks.

Skills

Customer service

Sales experience

Relationship building

Membership programs

Communication

Job description

Aligned Leisure in Victoria is seeking a Customer-focused Membership Services Officer to drive membership growth and deliver exceptional front-of-house experiences across Bass Coast Leisure facilities.

You will engage with prospective and existing members, convert enquiries into memberships, support member retention initiatives and mentor the Customer Experience Officer team to foster a high-performing, customer-centred culture.