Guest Experience Officer

Belgravia Health and Leisure Group Pty Ltd; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Belgravia Leisure seeks a driven Guest Experience Officer at Mill Park Leisure Centre to drive membership sales and deliver outstanding guest service. You will handle enquiries, conduct tours, process memberships and promote centre services while maintaining cash handling accuracy across POS transactions.

The role requires a sales mindset, strong communication skills, and flexibility to work mornings, evenings and weekends as shifts arise during peak periods.

Qualifications

• Experience in sales and delivering exceptional customer service.
• Ability to achieve sales targets and handle enquiries professionally.
• Familiarity with POS and cash handling procedures.
• Willingness to conduct tours and promote services to members.

Responsibilities

• Achieve set sales targets on a daily basis.
• Provide exceptional guest experience in person and over the phone.
• Provide accurate information to prospective members and guests.
• Conduct tours of the centre with the aim of converting to ongoing subscriptions.
• Process memberships and data entry in line with processes and policy.
• Maintain knowledge of all centre services and activities.
• Provide excellent customer service to all customers.
• Maintain appearance of the café and replenish condiments as needed.
• Follow health and safety guidelines and handle cash using POS.

Skills

Sales experience

Customer service

Cash handling

Tours of centre

Product knowledge

Tools

POS systems

Job description

VIC, Mill Park Leisure Centre - Mill Park VIC 3082

• Great career paths and development with an entrepreneurial organisation
• Multiple positions available
• Enjoy a great work / life balance withmornings, evenings and weekend shifts

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

As a Guest Experience Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Our Guest Experience Officers are also fully trained to work at the Kiosk.

Our Officer’s key accountabilities include:

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Provide excellent customer service to all customers
• Maintaining the appearance and presentation of the café
• Replenished condiments as needed
• Follow health and safety guidelines
• Cashier experience, taking orders and handling cash
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promotethe centres services and programs to ourpatrons
• Develop and maintain good working relations with patrons
• Provide information on our product range, including promoting healthy food options
• Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods i.e. Christmas
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us [e-mail].

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement