Membership Services Supervisor

Australian Turf Club; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Career development

Generous leave

Parking

Wellbeing initiatives

Job summary

Australian Turf Club in Sydney is seeking a Membership Services Supervisor to lead the day-to-day delivery of Membership Services, ensuring Members and guests receive exceptional service across every interaction. Reporting to the Membership Manager, you will provide operational leadership to the Membership Services team and oversee administration and enquiry management.

This role focuses on member retention, onboarding and growth initiatives, with coverage across year-round operations and

Qualifications

• Proven experience leading teams in a customer service or front-facing environment.
• Strong customer service and complaint resolution skills.
• Excellent written and verbal communication.
• Experience managing high-volume enquiries and competing priorities.
• Proactive, organised and solutions-focused approach.
• Relevant qualifications or equivalent experience in business, customer service, hospitality, events or sport management.

Responsibilities

• Lead, coach and support the Membership Services team to deliver exceptional service.
• Oversee daily membership operations, including enquiries, renewals, member records, rostering and service standards.
• Act as the first point of escalation for complex member enquiries, feedback and complaints.
• Support member retention, onboarding and acquisition initiatives.
• Coordinate membership service delivery and concierge operations on selected racedays.
• Identify opportunities to improve member experiences and operational processes.

Skills

Leadership experience

Customer service excellence

Complaint resolution

Communication skills

Multitasking / prioritisation

Business / CS / Hospitality quals

Education

Business / CS / Hospitality / Events or Sport management

Job description

Membership Services Supervisor

Randwick NSW, Australia

• Join a supportive, tight-knit and collaborative team
• Free onsite parking at all venues
• An additional day off per year for Wellbeing Leave

OUR VENUES, OUR PEOPLE, OUR STORY

The Australian Turf Club is one of Australia’s most prestigious sporting and entertainment organisations and the home of the richest race on turf globally – ‘The Everest’. With over 110 racedays and hundreds of events held annually across our five venues – Royal Randwick, Rosehill Gardens, Canterbury Park, Warwick Farm and Rosehill Bowling Club.

The magic behind ATC isn't just our racedays—it's our people. Driven by our values of Achieve, Care, Collaborate and Innovate, we're a team that supports each other, celebrates success, and isn't afraid to think differently. If you're ready to make an impact, grow your career, and have some fun along the way, this is your moment to take the lead.

LIFE IN THE ROLE

Reporting to the Membership Manager, the Membership Services Supervisor is responsible for leading the day-to-day delivery of Membership Services, ensuring ATC Members, prospective Members and guests receive exceptional service across every interaction.

You will provide operational leadership to the Membership Services team, oversee membership administration and enquiry management, support member retention and growth initiatives, and help deliver outstanding member experiences both year-round and on racedays.

Key responsibilities include:

• Lead, coach and support the Membership Services team to deliver exceptional service.
• Oversee daily membership operations, including enquiries, renewals, member records, rostering and service standards.
• Act as the first point of escalation for complex member enquiries, feedback and complaints.
• Support member retention, onboarding and acquisition initiatives.
• Coordinate membership service delivery and concierge operations on selected racedays.
• Identify opportunities to improve member experiences and operational processes.

ABOUT YOU

To be successful in the role, the right fit will possess:

• Proven experience leading teams in a customer service, Membership or front-facing environment.
• Strong customer service and complaint resolution skills.
• Excellent written and verbal communication skills.
• Experience managing high-volume enquiries and competing priorities.
• A proactive, organised and solutions-focused approach.
• Relevant qualifications or equivalent experience in business, customer service, hospitality, events or sport management.

BENEFITS THAT MATTER

• Career development – Grow your career with an organisation that invests in your success through training, professional development, and career planning opportunities
• Generous leave – Up to 14 weeks of paid parental leave, plus one wellbeing day per year.
• Complimentary parking – Available at all venues or easy access to public transport.
• Wellbeing initiatives – Fruit boxes, mental health talks, financial wellbeing advice, fitness challenges, quiz nights and Thursday drinks.

We look forward to reviewing your application.

Australian Turf Club is an Equal Opportunity Employer committed to creating and maintaining a workplace where our team members feel safe, valued and respected, regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We encourage all suitable candidates to apply.

Type: Permanent

Category: Other

Reference ID: MB000101

Date Posted: 16/09/2026